Hotel Housekeeping Training Manual

HOTEL HOUSEKEEPING A Training Manual Third Edition About the Author Sudhir Andrews graduated with honours in English Literature from St. Stephen’s College, Delhi University. Thereafter, he completed his post-graduation in management from the Indian Institute of Management, Ahmedabad. He was one of the first MBAs to join the hotel industry in 1971. He earned two Hotel Management Diplomas with distinction—one from the International Hotel Association, Paris, France and the other from the American Hotel and Lodging Association, US. He did a fellowship with CERT, an apex body of Irish hospitality education. His experience of over 30 years includes his work with the following organisations and institutes of international repute:  The Oberois—where he created the Oberoi Hotel School and was the General Manager of two Oberoi properties.  ITC Welcomgroup—where he rose to be Member Personnel on the Divisional Board. He created the Welcomgroup hotel training centre in New Delhi and commissioned the Welcomgroup Graduate School of Hotel Administration at Manipal, Karnataka.  Institute of Hotel Management and Catering Technology—where he was the Principal of the Institute of Hotel Management and Catering Technology, Pusa, New Delhi under the Ministry of Tourism. At this time he was also on the Board of many IHMs and the National Council of Hotel Management and Catering Technology. During this period he was involved in several ILO and UNDP programs as faculty, in India and abroad. He was also the member of the National Classification Committee and gave star ratings to many properties. In 1994, he moved to Dubai as Director—Human Resources for the Metropolitan Chain. Here he set up the Metropolitan Institute of Hotel Management in collaboration with HIM, Montreaux, Switzerland. He also became Group Vice President—HR with a sister concern of the Metropolitan Group which have businesses in automobiles, airlines, hotels, travel agencies, etc. He immigrated to Canada in 2000 where he worked with a Property Management Company. He returned to Dubai again in 2002. In his second sojourn in Dubai, he joined the “Executive Office” —a consulting wing to the ruling Sheikh of Dubai. He also acted as an advisor to the Merit Hotel School which opened two hotel school campuses in Dubai and Sharjah. He was also engaged as a consultant with “The Peoples Partnership”—a British HR consultancy firm doing some noteworthy consultancy projects for several banks, oil companies, and Dot.com companies. At this juncture of his life, he also worked as a career counsellor and had his own programme on FM Radio 89.1 in Dubai. He brought out his own column on Career Counselling with Khaleej Times, a Dubai newspaper, for a year as well as taught at Eikon Academy which brought in the Herriot-Watt University. Sudhir Andrews is now Dean—Academics of Ecole Hoteliere Lavasa in collaboration with Ecole hoteliere de Lausanne, Switzerland. He is also the author of 10 hospitality books. HOTEL HOUSEKEEPING A Training Manual Third Edition Sudhir Andrews Dean—Ecole Hoteliere Lavasa McGraw Hill Education (India) Private Limited NEW DELHI McGraw Hill Education Offices New Delhi New York St Louis San Francisco Auckland Bogotá Caracas Kuala Lumpur Lisbon London Madrid Mexico City Milan Montreal San Juan Santiago Singapore Sydney Tokyo Toronto McGraw Hill Education (India) Private Limited Published by McGraw Hill Education (India) Private Limited P-24, Green Park Extension, New Delhi 110 016 Hotel Housekeeping: A Training Manual, 3/e Copyright © 2013 by McGraw Hill Education (India) Private Limited. No part of this publication may be reproduced or distributed in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise or stored in a database or retrieval system without the prior written permission of the publishers. The program listin