E-Book Overview
This "hands on" book provides practical information on how to cost effectively set up an ISO 9001: 2000 compliant Quality Management System. The new ISO 9000:2000 family is an all-encompassing series of standards that lay down requirements for incorporating the management of quality into the design, manufacture and delivery of products, services and software. To achieve its main objectives, ISO 9001:2000 requires the manufacturer, or supplier, to possess a fully auditable Quality Management System consisting of Quality Policies, Quality Processes, Quality Procedures and Work Instructions. It is this Quality Management System that will provide the auditable proof that the requirements of ISO 9001:2000 have been and are still being met.ISO 9001:2000 In Brief explains the meaning of ISO 9000, its history, current status, requirements and changes being made to it. It also covers how ISO 9001 will affect businesses, and how they can easily and cost-effectively satisfy their customers' requirements for quality control and quality assurance. An easy to understand and fully illustrated "in brief" guide, illustrating how to upgrade from the 1994 standard.Quality management consultants, auditors and trainers will be awaiting the arrival of this book with anticipation.
E-Book Content
ISO 9001:2000 in Brief
About the Authors Ray Tricker (MSc, IEng, FIIE (elec), FinstM, MIQA, MIRSE) as well as being the Principal Consultant and Managing Director of Herne European Consultancy Ltd – an organisation specialising in Quality, Environment and Safety Management Systems – is also an established ButterworthHeinemann author (see Reference section). He served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO ACE COMSEC. Most of Ray’s work since joining Herne has centred on the European Railways. He has held a number of posts with the Union International des Chemins de fer (UIC) [e.g. Quality Manager of the European Train Control System (ETCS), European Union (EU) T500 Review Team Leader, European Rail Traffic Management System (ERTMS) Users Group Project Co-ordinator, HEROE Project Co-ordinator, ERRI Quality Consultant] and currently (as well as writing books for Butterworth-Heinemann!) he is busy co-ordinating the establishment of a complete Quality Management System for the Association of American Railroads (AAR) Transportation Technology Centre (TTCI) that is aimed at eventually gaining them ISO 9001:2000 certification. For this book Ray is joined by fellow consultant, Bruce Sherring-Lucas (AMIQA). Bruce was, for many years, employed by the British Rail (now Railtrack) and held many managerial positions (e.g. West Coast Main Line Special Structures Manager, Eurostar Track, Signalling and Overhead Catenary Realignment Project Manager, WCML Peripheral Structures Database Project Manager). Since joining Herne European Consultancy Ltd, Bruce has been instrumental in writing the ERTMS Environmental Specification for the European Railways, producing a generic Quality Management System for the UK dental technology profession and Railway Safety Specifications (for a German organisation specialising in railway train control systems). He has also been a member of the ERTMS Users Group Reliability, Availability, Maintainability and Safety (RAMS) Team and is a consultant in MS Office Management.
ISO 9001:2000 in Brief Ray Tricker and Bruce Sherring-Lucas
OXFORD
AUCKLAND
BOSTON
JOHANNESBURG
MELBOURNE NEW DELHI
Butterworth-Heinemann Linacre House, Jordan Hill, Oxford OX2 8DP 225 Wildwood Avenue, Woburn, MA 01801-2041 A division of Reed Educational and Professional Publishing Ltd A member of the Reed Elsevier plc group First published 2001 © Ray Tricker 2001 All rights reserved