Managing Aggression (the Social Work Skills Series, 1)

MANAGING AGGRESSION Managing Aggression is a workbook designed for everyone who works in social care and anyone who has ever faced, or is likely to face, aggression at work. It provides a range of useful skills to help manage aggression, and shows staff placed in difficult and dangerous situations by their employees how to address the issue effectively by reducing the potential for violence. Individual chapters include: Workplace culture * Causes of aggression * Assessing risk * Organisational responses to violence towards staff * Managing aggression * Bullying at work * Ethnic and gender issues * The consequences of aggression * Alternatives to aggression. In examining the requirements of an employing agency to ensure its ‘duty to care’ for staff, Managing Aggression gives examples of good and bad practice and is packed with case studies and scenarios, charts and best-practice documents, learning objectives, activities to test knowledge and understanding, summaries of key learning points and key references. Ray Braithwaite is a consultant and trainer in managing aggression and/or violence at work. He was a lead trainer and speaker in the national ‘No Fear’ campaign, aimed at reducing levels of violence towards social care staff, and has worked on local and central government bodies. He has published numerous articles on managing aggression in a range of professional journals and is the author of Understanding Violence: Intervention and Prevention (1992). the social work skills series published in association with Community Care series editor: Terry Philpot the social work skills series • builds practice skills step by step • places practice in its policy context • relates practice to relevant research • provides a secure base for professional development This new, skills-based series has been developed by Routledge and Community Care working together in partnership to meet the changing needs of today’s students and practitioners in the broad field of social care. Written by experienced practitioners and teachers with a commitment to passing on their knowledge to the next generation, each text in the series features: learning objectives; case examples; activities to test knowledge and understanding; summaries of key learning points; key references; suggestions for further reading. Also available in the series: Commissioning and Purchasing Terry Bamford Chair of the British Association of Social Workers and former Executive Director of Housing and Social Services in Kensington and Chelsea Tackling Social Exclusion John Pierson Institute of Social Work and Applied Social Sciences, Staffordshire University MANAGING AGGRESSION Ray Braithwaite London and New York First published 2001 by Routledge 11 New Fetter Lane, London EC4P 4EE Simultaneously published in the USA and Canada by Routledge 29 West 35th Street, New York, NY 10001 Routledge is an imprint of the Taylor & Francis Group This edition published in the Taylor & Francis e-Library, 2001. © 2001 Ray Braithwaite All rights reserved. No part