E-Book Overview
An update of the original 1994 Information Process Maturity Model (IPMM) presents you with a method by which you can compare the state of your organization to others, evaluate your current status, and then consider what is necessary in order to move to the next level.Information Development offers a completely new look at best practices for all phases of the document development lifecycle, including: * Managing a corporate information portfolio * Evaluating process maturity * Partnering with customers and developing user scenarios * Developing team effectiveness and collaboration * Planning and monitoring information projects * Managing translation and production * Evaluating project performance * Managing for quality, efficiency, and cost-effectiveness The companion Web site includes electronic versions of the templates and checklists featured in the book.
E-Book Content
Information Development Managing Your Documentation Projects, Portfolio, and People JoAnn T. Hackos, PhD
Information Development
Information Development Managing Your Documentation Projects, Portfolio, and People JoAnn T. Hackos, PhD
Information Development: Managing Your Documentation Projects, Portfolio, and People Published by Wiley Publishing, Inc. 10475 Crosspoint Boulevard Indianapolis, IN 46256 www.wiley.com Copyright © 2007 by JoAnn T. Hackos Published by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada ISBN-13: 978-0-471-77711-3 ISBN-10: 0-471-77711-0 Manufactured in the United States of America 10 9 8 7 6 5 4 3 2 1 1MA/SY/RR/QW/IN No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written p