Information Systems for Managers With Cases Edition 3.1 Gabriele Piccoli Louisiana State University Federico Pigni Grenoble École de Management
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To Margaret, the finest teammate I could have asked for. To Laura Jean and Erik, who always help put it all in perspective. GP To Paola, who teaches me how life is beautiful every day. FP
Contents Preface Foreword Part I Foundations Chapter 1 Information Systems and the Role of General and Functional Managers What You Will Learn in This Chapter Introduction General and Functional Managers General and Functional Managers versus End Users The Next Wave of CIOs Fundamental IT Trends: The Staying Power of Moore’s Law Processing Power and Memory Has Increased Costs of Computing Power Have Declined Computers Have Become Easier to Use Other IT Trends of Managerial Interest Declining Storage Costs Ubiquitous Network Access Ubiquitous Computing and Digital Data Genesis How Do These Trends Affect Today’s Managers? Why Can’t We Just Hire Good IT People? Summary Study Questions Further Readings Glossary
Chapter 2 Information Systems Defined What You Will Learn in This Chapter Introduction
Information Systems: Definition IS, Not IT Information Systems as Sociotechnical Systems The Four Components of an Information System Systemic Effects Why Do Organizations Build Information Systems? Successful Information Systems Information Systems Outcomes Information Systems in the Organizational Context Every Organization Is Unique Bringing It All Together Information Systems and Organizational Change First-Order Change: Automate Second-Order Change: Informate Third-Order Change: Transform Culture and Information Systems National Culture Organizational Culture and National C