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Ann Marie Sabath, the "Ms. Manners of the Midwest," according to USA Today, offers to-the-point solutions to the most commonly asked business etiquette questions. She helps readers overcome moments of indecision, giving them the ability to function with the confidence that the impression they are making is a positive one. She helps us avoid that oh so embarrassing office faux pas, or unintentional inappropriate behavior, or appearance blunders that could lead to ridicule, social seclusion or even business disaster. This book thoroughly examines: the art of getting people to talk; proper attire; correct correspondence including rules about email; pleasing phone manners with tips about voicemail; dealing with decision-makers; handling social occasions and situations with ease and grace; international courtesy including the dos and taboos; and many business occasions where knowing the correct thing to do will pay off.
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Praise for Business Etiquette “This book teaches individuals how to represent their companies, their products, and themselves with confidence, polish, warmth, and professionalism.” —John Daw, Vice President of Field Sales, Marriott Lodging “Gets right to the heart of the matter. An invaluable resource for anyone whose work involves interaction with others—and that’s just about all of us.” —Brandon Toropov, author, The Complete Idiot’s Guide to Getting Along with Difficult People “Helps individuals to determine which behaviors to maintain and which to modify in order to achieve confidence and, ultimately, success in the world of business.” —Robyn M. Hildal, Ed. D., Human Resources Manager, The E.W. Scripps Company “Up-to-date and easy to read—a big departure from most business etiquette books.” —Sheila Casserly, President, Celebrity Focus “Assists individuals in enhancing their understanding of the ‘perception impact.’ ” —William H. Bagley, Regional Director of Human Resources, Deloitte & Touche
SECOND E D I T I O N
BUSINESS ETIQUETTE
SECOND E D I T I O N
BUSINESS ETIQUETTE 101 Ways to Conduct Business with Charm & Savvy
ANN MARIE SABATH
The Career Press, Inc. Franklin Lakes, NJ
Copyright © 2002 by Ann Marie Sabath All rights reserved under the Pan-American and International Copyright Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press. BUSINESS ETIQUETTE, 2ND EDITION TYPESET BY STACEY A. FARKAS Cover design by Design Concept Printed in the U.S.A. by Book-mart Press To order this title, please call toll-free 1-800-CAREER-1 (NJ and Canada: 201-848-0310) to order using Visa or MasterCard, or for further information on books from Career Press.
The Career Press, Inc., 3 Tice Road, PO Box 687, Franklin Lakes, NJ 07417 www.careerpress.com Library of Congress Cataloging-in-Publication Data Sabath, Ann Marie. Business etiquette : 101 ways to conduct business with charm and savvy / by Ann Marie Sabath.—2nd ed. p. cm. Bookz ISBN 1-56414-614-6 (paper) 1. Business etiquette. I. Title. HF5389 .S228 2002 395.5’2—dc21
2002017535
Acknowledgments My acknowledgments go to... That man of vision, my publisher, Ron Fry. My parents, Mary and Camille Sabath, whose actions taught me both the work ethic and the importance of hospitality. My Aunt Nell who showed me that “What you do is important, however, the way you do it is even more important.” My children, Scott and Amber, who have been my “test cases” for grooming the “McManners” Generation. My dearest Thomas Byron who continues to be my sounding board regarding what is “appropriate.” My colleague, Suzy, whose attention t