The Business Relationship Management Handbook- The Business Guide To Relationship Management; The Essential Part Of Any It Business Alignment Strategy

E-Book Overview

A professional technical roadmap to BRM Business Relationship Management & IT / Business Alignment Strategy: concept models & process frameworks; roles & responsibilities; service levels & requirements; goals, metrics & KPIs; & more.

E-Book Content

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E-Book Information

  • Year: 2,009

  • Pages: 196

  • Pages In File: 196

  • Language: English

  • Issue: до 2011-08

  • Identifier: 1742440177,9781742440170

  • Org File Size: 6,645,316

  • Extension: pdf

  • Toc: Title ......Page 2 Copyright ©......Page 3 Write a Review ......Page 4 TABLE OF CONTENTS......Page 6 INTRODUCTION ROADMAP......Page 8 INTRODUCTION BUSINESS RELATIONSHIP MANAGEMENT......Page 12 BUSINESS RELATIONSIP MANAGEMENT......Page 20 SUPPORTING DOCUMENTS......Page 38 BRM: EXAMPLE JOB DESCRIPTION AND ADVICE......Page 40 BUSINESS RELATIONSHIPMENT MANAGEMENT RESPONSIBILITIES ......Page 42 SERVICE LEVEL REQUIREMENTS......Page 46 USE OF THE SERVICE PORTFOLIO......Page 56 SERVICE CATALOGUE......Page 60 SERVICE CATALOGUE 1......Page 70 SERVICE CATALOGUE 2......Page 92 8 STEPS TO DEVELOPING A SERVICE CATALOGUE......Page 124 BRM METRICS AND REPORTS......Page 126 SERVICE OPTIONS......Page 136 MAPPING RESPONSIBILITIES & REQUIREMENTS......Page 142 BUSINESS AND IT SERVICE MAPPING......Page 152 CHALLENGES, CSFs AND RISKS ......Page 166 THE KEY LINKS, INPUTS AND OUTPUTS OF SERVICE DESIGN......Page 176 FURTHER INFORMATION......Page 178 INDEX......Page 179

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