The Business Relationship Management Handbook- The Business Guide To Relationship Management; The Essential Part Of Any It Business Alignment Strategy

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E-Book Overview

A professional technical roadmap to BRM Business Relationship Management & IT / Business Alignment Strategy: concept models & process frameworks; roles & responsibilities; service levels & requirements; goals, metrics & KPIs; & more.

E-Book Content

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E-Book Information

  • Year: 2,009

  • Pages: 196

  • Pages In File: 196

  • Language: English

  • Issue: до 2011-08

  • Identifier: 1742440177,9781742440170

  • Org File Size: 6,645,316

  • Extension: pdf

  • Toc: Title ......Page 2Copyright ©......Page 3Write a Review ......Page 4TABLE OF CONTENTS......Page 6INTRODUCTION ROADMAP......Page 8INTRODUCTION BUSINESS RELATIONSHIP MANAGEMENT......Page 12BUSINESS RELATIONSIP MANAGEMENT......Page 20SUPPORTING DOCUMENTS......Page 38BRM: EXAMPLE JOB DESCRIPTION AND ADVICE......Page 40BUSINESS RELATIONSHIPMENT MANAGEMENT RESPONSIBILITIES ......Page 42SERVICE LEVEL REQUIREMENTS......Page 46USE OF THE SERVICE PORTFOLIO......Page 56SERVICE CATALOGUE......Page 60SERVICE CATALOGUE 1......Page 70SERVICE CATALOGUE 2......Page 928 STEPS TO DEVELOPING A SERVICE CATALOGUE......Page 124BRM METRICS AND REPORTS......Page 126SERVICE OPTIONS......Page 136MAPPING RESPONSIBILITIES & REQUIREMENTS......Page 142BUSINESS AND IT SERVICE MAPPING......Page 152CHALLENGES, CSFs AND RISKS ......Page 166THE KEY LINKS, INPUTS AND OUTPUTS OF SERVICE DESIGN......Page 176FURTHER INFORMATION......Page 178INDEX......Page 179

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