The Business Relationship Management Handbook- The Business Guide To Relationship Management; The Essential Part Of Any It Business Alignment Strategy

Preparing link to download Please wait... Attached file not found

E-Book Overview

A professional technical roadmap to BRM Business Relationship Management & IT / Business Alignment Strategy: concept models & process frameworks; roles & responsibilities; service levels & requirements; goals, metrics & KPIs; & more.

E-Book Content

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 234567441879 5 64 5 11 6 7 76 1 789 8 8 8 9 8 88 9 8 ! 8 " " " 8 " " # 8" # " # 9 8 8 89 " # 8 " # 8 8 $ # $ 8! 9 8 $ " 9 8" 8 9! 8 8 % &'()*+,-./01*-+)*+)1'*2)3--4)*2)5*21.*361(5)-+)0+)782)92:)302*2);*1'-61);0..0+1'*?() 9 ! 8" " " " 9 9 8" 8 88 # " ! 8 "8 9! " 8 " 9 8" 8 " $ 9 8 " 8 8 ! 8 8 ! 8 " " ! 8" 8" " " 88 8 9 8 ! " @ A " 8 " 8" ! "! ! " 8 " ! 9 8 ! B 8 " 8" 99 " 88 # " 9! $ $ 8 # " 8" 99 C! 8$" 8 8 9 8 ! " " " 8! 8! 88 ! " 8 8" 8" " 8 " 8 ! 8 9 " $ "8 " " 8" 8 " " " 8 8 ! ! # 8 ! 8 " " # " " 8 8" " 8 " 8 8 8" $ 88 0123454 6 0 1234563307689 4 53 4 0 959 6 65 0 0 0 0 0 09 0 0 1 !0" #0$ 0% & $ 0 0'((0) &$ * * +,*-./*0121345-*6./784*489:*6..;*937*?*,011*1B..;*,[email protected]*./0*2?4?5.7*?4*844CDEE

E-Book Information

  • Year: 2,009

  • Pages: 196

  • Pages In File: 196

  • Language: English

  • Issue: до 2011-08

  • Identifier: 1742440177,9781742440170

  • Org File Size: 6,645,316

  • Extension: pdf

  • Toc: Title ......Page 2Copyright ©......Page 3Write a Review ......Page 4TABLE OF CONTENTS......Page 6INTRODUCTION ROADMAP......Page 8INTRODUCTION BUSINESS RELATIONSHIP MANAGEMENT......Page 12BUSINESS RELATIONSIP MANAGEMENT......Page 20SUPPORTING DOCUMENTS......Page 38BRM: EXAMPLE JOB DESCRIPTION AND ADVICE......Page 40BUSINESS RELATIONSHIPMENT MANAGEMENT RESPONSIBILITIES ......Page 42SERVICE LEVEL REQUIREMENTS......Page 46USE OF THE SERVICE PORTFOLIO......Page 56SERVICE CATALOGUE......Page 60SERVICE CATALOGUE 1......Page 70SERVICE CATALOGUE 2......Page 928 STEPS TO DEVELOPING A SERVICE CATALOGUE......Page 124BRM METRICS AND REPORTS......Page 126SERVICE OPTIONS......Page 136MAPPING RESPONSIBILITIES & REQUIREMENTS......Page 142BUSINESS AND IT SERVICE MAPPING......Page 152CHALLENGES, CSFs AND RISKS ......Page 166THE KEY LINKS, INPUTS AND OUTPUTS OF SERVICE DESIGN......Page 176FURTHER INFORMATION......Page 178INDEX......Page 179

You might also like

Organising The Firm: Theories Of Commercial Law, Corporate Governance And Corporate Law 88    0

Ninety Trillion Fausts (the Quintara Marathon , No 3) [EPUB] 74    0

White Cargo [EPUB] 63    0

A Rush Of Wings (maker's Song, Book 1) 351    0

The Nature Of Empires And The Empires Of Nature: Indigenous Peoples And The Great Lakes Environment [EPUB] 79    0

近代廣東省僑匯研究(1862-1949)：以廣、潮、梅、瓊地區為例 291    0

The Kindness Of Strangers [EPUB] 79    0

Bijoux Creatifs En Pate D'argent 169    0

A Winning Attitude (2004) 186    0

Girls' Night : Over 1,000 Drinks For Going Out, Staying In And Having Fun! 166    0