Social Networking For Business: Choosing The Right Tools And Resources To Fit Your Needs

E-Book Overview

The First Best-Practice Guide to Executing Any Type of Social Computing Project   Organizations today aren’t just participating in social networking, collaborative computing, and online communities--they are depending on those communities to play crucially important roles in their business. But these collaborative environments don’t just manage themselves: To succeed, they must be guided and nurtured carefully, actively, and intelligently.   In Social Networking for Business, Rawn Shah brings together patterns and best practices drawn from his extensive experience managing worldwide online communities at IBM and participating in social networking on the Internet. Drawing on multiple real-world examples, Shah identifies key success factors associated with launching social networking projects to meet business objectives and guides you through managing the crucial “micro-challenges” you’ll face in keeping them vibrant.   •   From mega-trends to micro-issues     Mastering both high-level strategy and day-to-day, ground-level management   •   Defining the social experience you want to provide to your community     Clarifying how members can join together and collaborate on collective tasks   •   Focusing on the crucial human factors     Building a culture of engagement in deeper collaborative relationships   •   Promoting effective leadership and governance     Setting ground rules that work appropriately for the situation, without “oppression”   •   Building the skills to manage and measure your collaborative project     Discovering the skills necessary to effectively lead computing projects  

E-Book Content

From the Library of Garrick Lee Social Networking for Business From the Library of Garrick Lee This page intentionally left blank From the Library of Garrick Lee Social Networking for Business C h o o s i n g t h e R i g h t To o l s a n d R e s o u r c e s t o F i t Yo u r N e e d s Rawn Shah From the Library of Garrick Lee Vice President, Publisher: Tim Moore Associate Publisher and Director of Marketing: Amy Neidlinger Wharton Editor: Steve Kobrin Editorial Assistant: Pamela Boland Development Editor: Russ Hall Operations Manager: Gina Kanouse Senior Marketing Manager: Julie Phifer Publicity Manager: Laura Czaja Assistant Marketing Manager: Megan Colvin Cover Designer: Alan Clements Managing Editor: Kristy Hart Project Editor: Lori Lyons Copy Editor: Krista Hansing Editorial Services Proofreader: Williams Woods Publishing Services, LLC Indexer: Lisa Stumpf Compositor: Jake McFarland Manufacturing Buyer: Dan Uhrig © 2010 by Pearson Education, Inc. Publishing as Wharton School Publishing Upper Saddle River, New Jersey 07458 Wharton School Publishing offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information, please contact U.S. Corporate and Government Sales, 1-800-382-3419, [email protected] For sales outside the U.S., please contact International Sales at [email protected] Company and product names mentioned herein are the trademarks or registered trademarks of their respective owners. All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher. Printed in the United States of America First Printing January 2010 ISBN-10 0-13-235779-8 ISBN-13 978-0-13-235779-1 Pearson Education LTD. Pearson Education Australia PTY, Limited. Pearson Education Singapore, Pte. Ltd. Pearson Education North Asia, Ltd. Pearson Education Canada, Ltd. Pearson Ed
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