Humanitarian Logistics (insead Business Press)

HUMANITARIAN LOGISTICS Rolando Tomasini and Luk Van Wassenhove HUMANITARIAN LOGISTICS INSEAD Business Press Series J. Frank Brown THE GLOBAL BUSINESS LEADER David Fubini, Colin Price and Maurizio Zollo MERGERS Leadership, Performance and Corporate Health Manfred Kets de Vries, Konstantin Korotov and Elizabeth Florent-Treacy COACH AND COUCH The Psychology of Making Better Leaders James Teboul SERVICE IS FRONT STAGE Positioning Services for Value Advantage Jean-Claude Thoenig and Charles Waldman THE MARKING ENTERPRISE Business Success and Societal Embedding Rolando Tomasini and Luk Van Wassenhove HUMANITARIAN LOGISTICS HUMANITARIAN LOGISTICS Rolando Tomasini and Luk Van Wassenhove © Rolando Tomasini and Luk Van Wassenhove 2009 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6-10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2009 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN-13: 978–0–230–20575–8 ISBN-10: 0–230–20575–5 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress. 10 9 8 7 6 5 4 3 2 1 18 17 16 15 14 13 12 11 10 09 Printed and bound in Great Britain by CPI Antony Rowe, Chippenham and Eastbourne To my siblings (Rolando) This page intentionally left blank CONTENTS Prologue x 1 2 3 LOGISTICS OF HUMANITARIAN AID 1 INTRODUCTION FROM LOGISTICS TO SUPPLY CHAIN MANAGEMENT SUPPLY CHAIN MANAGEMENT SUPPLY CHAIN MANAGEMENT FUNDAMENTALS: FLOWS, DESIGN, AND MANAGEMENT QUALITY CHARACTERISTICS OF A HUMANITARIAN SUPPLY CHAIN SPEED OPPORTUNITIES FOR CROSS-LEARNING SHARING KNOWLEDGE BETWEEN THE PRIVATE AND THE HUMANITARIAN SECTOR CONCLUSION 1 1 2 15 16 4 9 11 12 HUMANITARIANISM 17 INTRODUCTION NOT ALL THAT GLITTERS IS GOLD DEFINING “HUMANITARIAN” HUMANITARIAN SPACE CONFLICT CONNECTION THE HUMANITARIAN CHALLENGE CONCLUSION 17 17 20 25 27 29 38 PR