Lecture Notes in Business Information Processing Series Editors Wil van der Aalst Eindhoven Technical University, The Netherlands John Mylopoulos University of Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, Qld, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA 47 Witold Abramowicz Robert Tolksdorf (Eds.) Business Information Systems 13th International Conference, BIS 2010 Berlin, Germany, May 3-5, 2010 Proceedings 13 Volume Editors Witold Abramowicz Pozna´n University of Economics Department of Information Systems Al. Niepodległo´sci 10, 61-875 Pozna´n, Poland E-mail:
[email protected] Robert Tolksdorf Freie Universität Berlin Department of Mathematics and Computer Science Institute for Computer Science Networked Information Systems Königin-Luise-Str. 24-26, 14195 Berlin, Germany E-mail:
[email protected] Library of Congress Control Number: 2010925419 ACM Computing Classification (1998): J.1, H.4, H.3 ISSN ISBN-10 ISBN-13 1865-1348 3-642-12813-0 Springer Berlin Heidelberg New York 978-3-642-12813-4 Springer Berlin Heidelberg New York This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. springer.com © Springer-Verlag Berlin Heidelberg 2010 Printed in Germany Typesetting: Camera-ready by author, data conversion by Scientific Publishing Services, Chennai, India Printed on acid-free paper 06/3180 543210 Preface BIS 2010 held on 3–5 May 2010 in Berlin, Germany was the 13th in a series of international conferences on Business Information Systems. The BIS conference series has been recognised by professionals from its very beginning as a forum for the exchange and dissemination of topical research in the development, implementation, application and improvement of computer systems for business processes. The theme of the conference was “Future Internet Business Services.” A number of new initiatives are already underway to address the challenges related to explosive development of Internet applications, hence the conference topics: Search and Knowledge Sharing, Data and Information Security, Web Experience Modelling. Although many people announced that SOA was dead there is undoubtedly a strong need for service-orientation. This was addressed by a t