What Business Really Wants From IT A Collaborative Guide for Business Directors and CIOs Terry White AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Elsevier Butterworth-Heinemann Linacre House, Jordan Hill, Oxford OX2 8DP 30 Corporate Drive, Burlington, MA 01803 First published 2004 Copyright © 2004, Terry White. All rights reserved The right of Terry White to be identified as the author of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988 No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1T 4LP. Applications for the copyright holder’s written permission to reproduce any part of this publication should be addressed to the publisher Permissions may be sought directly from Elsevier’s Science and Technology Rights Department in Oxford, UK: phone: (⫹44) (0) 1865 843830; fax: (⫹44) (0) 1865 853333; e-mail:
[email protected] You may also complete your request on-line via the Elsevier Science homepage (www.elsevier.com), by selecting ‘Customer Support’ and then ‘Obtaining Permissions’. British Library Cataloguing in Publication Data White, Terry, 1956– What business really wants from IT: a collaborative guide for senior business and IT managers. – (Computer Weekly professional series) 1. Information technology – Management 2. Information resources management I. Title 658⬘.05 ISBN 0 7506 60961 For information on all Elsevier Butterworth-Heinemann publications visit our website at: http://books.elsevier.com Composition by Charon Tec Pvt. Ltd, Chennai, India www.charontec.com Printed and bound in Great Britain by Biddles Ltd., Kings Lynn