The Encyclopedia Of Operations Management: A Field Manual And Glossary Of Operations Management Terms And Concepts

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E-Book Overview

This is the perfect «field manual» for every supply chain or operations management practitioner and student. The fields only single-volume reference, its uniquely convenient and uniquely affordable. With nearly 1,500 well-organized definitions, it can help students quickly create an integrated mental map of the entire field, and prepare for case discussions, exams, and job interviews. For instructors, it serves as an invaluable desk reference and teaching aid that goes far beyond typical dictionaries. For working managers, it offers a precise shared language, with insights for making their processes better, faster, cheaper, and stronger and for supporting any Six Sigma, Lean, or Lean Sigma training program. Leading expert Arthur V. Hill provides complete coverage of accounting, customer service, distribution, e-business, economics, finance, forecasting, human resources, industrial engineering, industrial relations, inventory management, healthcare management, Lean Sigma/Six Sigma, lean thinking, logistics, maintenance engineering, management information systems, marketing/sales, new product development, operations research, organizational behavior/management, personal time management, production planning and control, purchasing, reliability engineering, quality management, service management, simulation, statistics, strategic management, systems engineering, supply chain management, supply management, theory of constraints, transportation, and warehousing. Multiple figures, graphs, equations, Excel formulas, VBA scripts, and references are designed to support both learning and application.

E-Book Content

The Encyclopedia of Operations Management This page intentionally left blank The Encyclopedia of Operations Management A Field Manual and Glossary of Operations Management Terms and Concepts Arthur V. Hill Vice President, Publisher: Tim Moore Associate Publisher and Director of Marketing: Amy Neidlinger Executive Editor: Jeanne Glasser Editorial Assistant: Pamela Boland Senior Marketing Manager: Julie Phifer Assistant Marketing Manager: Megan Colvin Cover Designer: Chuti Prasertsith Managing Editor: Kristy Hart Project Editor: Betsy Harris Manufacturing Buyer: Dan Uhrig © 2012 by Arthur V. Hill Published by Pearson Education, Inc. Publishing as FT Press Upper Saddle River, New Jersey 07458 FT Press offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information, please contact U.S. Corporate and Government Sales, 1-800-382-3419, [email protected] For sales outside the U.S., please contact International Sales at [email protected] Company and product names mentioned herein are the trademarks or registered trademarks of their respective owners. All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher. Printed in the United States of America First Printing July 2011 ISBN-10: 0-13-288370-8 ISBN-13: 978-0-13-288370-2 Pearson Education LTD. Pearson Education Australia PTY, Limited. Pearson Education Singapore, Pte. Ltd. Pearson Education Asia, Ltd. Pearson Education Canada, Ltd. Pearson Educación de Mexico, S.A. de C.V. Pearson Education—Japan Pearson Education Malaysia, Pte. Ltd. The Library of Congress Cataloging-in-Publication data is on file. To the author of all truth. This page intentionally left blank PREFACE Purpose – The Encyclopedia of Operations Management (EOM) is an ideal “field manual” for students, instructors, and practicing managers. For st