E-Book Overview
Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition.The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive.The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization.
E-Book Content
SL2945/fm Page iii Friday, December 1, 2000 3:25 PM BUSINESS PROCESS ORIENTATION: GAINING THE E-BUSINESS COMPETITIVE ADVANTAGE Kevin McCormack, D.B.A. and William C. Johnson, Ph.D. SL2945/fm Page iii Friday, December 1, 2000 3:25 PM BUSINESS PROCESS ORIENTATION: GAINING THE E-BUSINESS COMPETITIVE ADVANTAGE Kevin McCormack, D.B.A. and William C. Johnson, Ph.D. SL2945/fm Page iv Thursday, December 7, 2000 4:22 PM Library of Congress Cataloging-in-Publication Data McCormack, Kevin P. Business process orientation: gaining the e-business competitive advantage / by Kevin P. McCormack and William C. Johnson. p. cm. ISBN 1-57444-294-5 1. Industrial management—Data procesing. 2. Management information systems. 3. Business enterprises— Automation. 4. Manufacturing processes— Automation. 5. Marketing—Management—Data processing. I. Johnson, William C. II. Title. HD30.2 .M39 2000 658.4 — dc21 00-011197 This book contains information obtained from authentic and highly regarded sources. Reprinted material is quoted with permission, and sources are indicated. A wide variety of references are listed. Reasonable efforts have been made to publish reliable data and information, but the author and the publisher cannot assume responsibility for the validity of all materials or for the consequences of their use. Neither this book nor any part may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, microfilming, and recording, or by any information storage or retrieval system, without prior permission in writing from the publisher. The consent of CRC Press LLC does not extend to copying for general distribution, for promotion, for creating new works, or for resale. Specific permission must be obtained in writing from CRC Press LLC for such copying. Direct all inquiries to CRC Press LLC, 2000 N.W. Corporate Blvd., Boca Raton, Florida 33431, or visit our Web site at www.crcpress.com Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation, without intent to infringe. © 2001 by CRC Press LLC St. Lucie Press is an imprint of CRC Press LLC No claim to original U.S. Government works International Standard Book Number 1-57444-294-5 Library of Congress