Human-computer Etiquette: Cultural Expectations And The Design Implications They Place On Computers And Technology (supply Chain Integration Modeling, Optimization, And Applications)

Human–Computer Etiquette Cultural Expectations and the Design Implications They Place on Computers and Technology SUPPLY CHAIN INTEGRATION  Modeling, Optimization, and Applications Sameer Kumar, Series Advisor University of St. Thomas, Minneapolis, MN Human-Computer Etiquette: Cultural Expectations and the Design Implications They Place on Computers and Technology Caroline C. Hayes and Christopher A. Miller ISBN: 978-1-4200-6945-7 Closed-Loop Supply Chains: New Developments to Improve the Sustainability of Business Practices Mark E. Ferguson and Gilvan C. Souza ISBN: 978-1-4200-9525-8 Connective Technologies in the Supply Chain Sameer Kumar ISBN: 978-1-4200-4349-5 Financial Models and Tools for Managing Lean Manufacturing Sameer Kumar and David Meade ISBN: 978-0-8493-9185-9 Supply Chain Cost Control Using Activity-Based Management Sameer Kumar and Matthew Zander ISBN: 978-0-8493-8215-4 Human–Computer Etiquette Cultural Expectations and the Design Implications They Place on Computers and Technology Edited by Caroline C. Hayes • Christopher A. Miller Auerbach Publications Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2011 by Taylor and Francis Group, LLC Auerbach Publications is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Printed in the United States of America on acid-free paper 10 9 8 7 6 5 4 3 2 1 International Standard Book Number: 978-1-4200-6945-7 (Hardback) This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint. Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmitted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. For permission to photocopy or use material electronically from this work, please access www.copyright. com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Library of Congress Cataloging‑in‑Publication Data Human-computer etiquette : cultural expectations and the design implications they place on computers and technology / edited by Caroline C. Hayes, Christopher A. Miller. p. cm. Includes bibliographical references and index. ISBN 978-1-4200-6945-7 (hardcover : alk. paper)  1.  Computers--Social aspects. 2.  Human-computer interaction. 3.  User interfaces (Computer systems) 4.  Etiquette.  I. Hayes, Caroline. II. Miller, Christopher Allan. QA76.9.C66H823 2010 005.4’37--dc22 Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the Auerbach Web site at http://www.auerbach‑publications.com 2010044376 This book is dedicat