E-Book Overview
Implementing e-business requires a dynamic approach that can respond to changes in technology, management direction, customer and supplier behavior, and competition. Many traditional project management methods don't work with e-business. This book presents proven real world management methods that are adaptive, dynamic, and flexible in an e-business environment. It tackles the central issues of e-business: the burgeoning market for "buy-side" extranet/Internet procurement and supply chain management/business-to-business, Web-based transactions. Key Features* Set up an e-business implementation plan using proven project templates* Anticipate and cope with dynamic change during e-business implementation* Encourage and motivate the e-business team to participate in project management and resolving issues* Deal with e-business implementation issues and crises* Address 100 specific e-business management issues* Communicate effectively with management on e-business* Share and allocate resources among e-business and other work* Manage e-business teams of business staff, vendors, and IT* Gather and use e-business lessons learned as the basis for expanding and improving future e-business effortsAnswers Questions Such as:* What are critical success factors in e-business implementation?* How do you get employees and managers to participate in e-business?* How do you set up your e-business implementation plan fast?* How do you share resources between e-business and other work?* How do you use project templates and modern software tools to increase your chance of e-business success?* How do you manage and control risk in your e-business project?* How do you direct large-scale e-business efforts in the real world?
E-Book Content
Dynamic E-Business Implementation Management
E-Business Solutions A n Academic Press Series
Bennet P. Lientz and Kathryn P. Rea Series Editors
The list of titles in this series includes: Start Right in E-Business Dynamic E-Business Implementation Management Breakthrough Technology Project Management, 2nd ed. Grow Your E-Businessfor Success
Dynamic E-Business Implementation Management How to Effectively Manage E-Business Implementation Bennet P. Lientz Professor Anderson Graduate School of Management University of California, Los Angeles
Kathryn P. Rea President The Consulting Edge, Inc.
ACADEMIC PRESS A Harcourt Science and Technology Cornpony
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Copyright 0 2001 by ACADEMIC PRESS All Rights Rherved. No part of this publication may be reproduced or hansmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing From the publisher.
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Transferred to Digital Printing 2006
Table of Contents Preface xv About the Authors
xix
Part I
Organize Your E-Business Effort Chapter 1
Introduction E-Business Characteristics 3 E-Business Implementation Is Different 4 Critical Success Factors in Implementing E-Business Alternative E-Business Visions and Strategies 8 Management Wends 9 E-Business Experience 10 Relationship to Line Organiza