Knowledge Management Systems
Ronald Maier
Knowledge Management Systems Information and Communication Technologies for Knowledge Management Third Edition
With 125 Figures and 91 Tables
123
Professor Dr. Ronald Maier Leopold-Franzens-University of Innsbruck School of Management Information Systems Universitätsstraße 15 6020 Innsbruck Austria
[email protected]
Library of Congress Control Number: 2007927186
ISBN 978-3-540-71407-1 Springer Berlin Heidelberg New York ISBN 978-3-540-20547-0 2nd Edition Springer Berlin Heidelberg New York This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reprodu