Managing IT Outsourcing Performance Hans Solli-Sæther Norwegian School of Management, Norway Petter Gottschalk Norwegian School of Management, Norway
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Table of Contents
Foreword ............................................................................................................................................. vii Preface .................................................................................................................................................. ix
Chapter 1 Outsourcing Opportunities .................................................................................................................. 1 Outsourcing Definitions .......................................................................................................................... 1 A Sourcing Universe ............................................................................................................................... 3 Business Application O