Total Operations Solutions

Total Operations Solutions This page intentionally left blank Total Operations Solutions Ron Basu and J. Nevan Wright AMSTERDAM • BOSTON • HEIDELBERG • LONDON • NEW YORK • OXFORD • PARIS • SAN DIEGO • SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO Elsevier Butterworth-Heinemann Linacre House, Jordan Hill, Oxford OX2 8DP 30 Corporate Drive, Burlington, MA 01803 First published 2005 Copyright © 2005, Ron Basu and J. Nevan Wright. All rights reserved The right of Ron Basu and J. Nevan Wright to be identified as the author of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988 No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1T 4LP. Applications for the copyright holder’s written permission to reproduce any part of this publication should be addressed to the publisher Permissions may be sought directly from Elsevier’s Science & Technology Rights Department in Oxford, UK: phone: (
44) 1865 843830, fax: (
44) 1865 853333, e-mail: [email protected] You may also complete your request on-line via the Elsevier homepage (http://www.elsevier.com), by selecting ‘Customer Support’ and then ‘Obtaining Permissions’ British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Control Number: 2005924347 A catalogue record for this book is available from the Library of Congress ISBN 0 7506 6465 7 For information on all Elsevier Butterworth-Heinemann publications visit our website at http://books.elsevier.com Typeset by Charon Tec Pvt. Ltd, Chennai, India www.charontec.com Printed and bound in Great Britain To Didi, my only sister, who moulded my formative years R.B. To my grandchildren, Daniel and Brad, Georgia and Austin, and Sam J.N.W. This page intentionally left blank Contents Preface Acknowledgements ix xi 1 The Concept of Value 1 2 Why Total Operations Solutions?