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Year: 2,012
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Pages In File: 640
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Language: English
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Identifier: 0071333290,9780071333290
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Org File Size: 46,646,770
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Extension: pdf
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Toc: Cover
Content
1. Overview of the Hotel Industry and Housekeeping Department
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answers
2. Managing Housekeeping Personnel
Introduction
Descriptive Questions
Housekeeping Organisation Chart – Up To 80-200 Rooms (Small Hotel)
Summary
Key Terms
Activities
Answer
3. Guest Room Layout and Content
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
4. Facilities Planning and Ergonomics
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
5. Chemicals for Cleaning
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
6. Tools for Cleaning
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
7. Areas for Cleaning and Inspection
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
8. Linen Room
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
9. Laundry
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
10. Uniform Room and Sewing Room
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
11. Textiles and Fibre in Housekeeping
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
12. Control Desk
Introduction
Descriptive Questions
Summary
Key Terms
Activities
13. Daily Routine and System
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
14. Safety and Security Procedures
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Resources
15. Outsourcing and Contracting
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answers
16. Hotel Renovation and New Property Operation
Introduction
Descriptive Questions
Summary
Key Terms
Activity
Answer
17. Inventory and Budgets
Introduction
Descriptive Questions
Summary
Key Terms
Activity
Answer
18. Interior Designing and Decoration in Housekeeping
Introduction to Interior Designing and Decoration
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
19. Colour and Lighting in Hotels
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
20. Furniture, Fixture and Soft Furnishing
Introduction
Descriptive Questions
Soft Furnishing
Summary
Key Terms
Activities
Answer
21. Wall Covering and Floor Finishes
Introduction
Descriptive Questions
Floor Covering
Descriptive Questions
Summary
Key Terms
Activities
Answer
22. Floral Art and Horticulture in Housekeeping
Introduction
Descriptive Questions
Summary
Key Terms
Activities
Answer
23. Green Housekeeping
Introduction
Descriptive Questions
Summary
Key Terms
Activity
Answer
24. New Dimension in Housekeeping
Introduction
Descriptive Questions
Summary
Key Terms
A