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Year: 2,012
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Pages In File: 640
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Language: English
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Identifier: 0071333290,9780071333290
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Org File Size: 46,646,770
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Extension: pdf
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Toc: Cover Content 1. Overview of the Hotel Industry and Housekeeping Department Introduction Descriptive Questions Summary Key Terms Activities Answers 2. Managing Housekeeping Personnel Introduction Descriptive Questions Housekeeping Organisation Chart – Up To 80-200 Rooms (Small Hotel) Summary Key Terms Activities Answer 3. Guest Room Layout and Content Introduction Descriptive Questions Summary Key Terms Activities Answer 4. Facilities Planning and Ergonomics Introduction Descriptive Questions Summary Key Terms Activities Answer 5. Chemicals for Cleaning Introduction Descriptive Questions Summary Key Terms Activities Answer 6. Tools for Cleaning Introduction Descriptive Questions Summary Key Terms Activities Answer 7. Areas for Cleaning and Inspection Introduction Descriptive Questions Summary Key Terms Activities Answer 8. Linen Room Introduction Descriptive Questions Summary Key Terms Activities Answer 9. Laundry Introduction Descriptive Questions Summary Key Terms Activities Answer 10. Uniform Room and Sewing Room Introduction Descriptive Questions Summary Key Terms Activities Answer 11. Textiles and Fibre in Housekeeping Introduction Descriptive Questions Summary Key Terms Activities Answer 12. Control Desk Introduction Descriptive Questions Summary Key Terms Activities 13. Daily Routine and System Introduction Descriptive Questions Summary Key Terms Activities Answer 14. Safety and Security Procedures Introduction Descriptive Questions Summary Key Terms Activities Resources 15. Outsourcing and Contracting Introduction Descriptive Questions Summary Key Terms Activities Answers 16. Hotel Renovation and New Property Operation Introduction Descriptive Questions Summary Key Terms Activity Answer 17. Inventory and Budgets Introduction Descriptive Questions Summary Key Terms Activity Answer 18. Interior Designing and Decoration in Housekeeping Introduction to Interior Designing and Decoration Introduction Descriptive Questions Summary Key Terms Activities Answer 19. Colour and Lighting in Hotels Introduction Descriptive Questions Summary Key Terms Activities Answer 20. Furniture, Fixture and Soft Furnishing Introduction Descriptive Questions Soft Furnishing Summary Key Terms Activities Answer 21. Wall Covering and Floor Finishes Introduction Descriptive Questions Floor Covering Descriptive Questions Summary Key Terms Activities Answer 22. Floral Art and Horticulture in Housekeeping Introduction Descriptive Questions Summary Key Terms Activities Answer 23. Green Housekeeping Introduction Descriptive Questions Summary Key Terms Activity Answer 24. New Dimension in Housekeeping Introduction Descriptive Questions Summary Key Terms A