Experiential Approach To Organization Development

Eighth Edition An Experiential Approach to Organization Development Donald R. Brown Antelope Valley College Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Acquisitions Editor: Jennifer M. Collins Editorial Assistant: Meg O’Rourke Editorial Project Manager: Susie Abraham Director of Marketing: Patrice Jones Marketing Manager: Nikki Jones Senior Marketing Assistant: Ian Gold Operations Specialist: Renata Butera Creative Art Director: Jayne Conte Cover Designer: Bruce Kenselaar Full-Service Project Management: Mohinder Singh/Aptara®, Inc. Composition: Aptara®, Inc. Printer/Binder: Bind-Rite Graphics, Inc. Cover Printer: Lehigh-Phoenix, Hagerstown Text Font: Times Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on appropriate page within text. Copyright © 2011, 2006, 2001 Pearson Education, Inc., publishing as Prentice Hall, One Lake Street, Upper Saddle River, New Jersey 07458. All rights reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458. Many of the designations by manufacturers and seller to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initial caps or all caps. Library of Congress Cataloging-in-Publication Data Brown, Donald R. An experiential approach to organization development / Donald R. Brown.—8th ed. p. cm. Includes bibliographical references and index. ISBN-13: 978-0-13-610689-0 (alk. paper) ISBN-10: 0-13-610689-7 (alk. paper) 1. Organizational change. 2. Organizational effectiveness. I. Title. HD58.8.H37 2011 658.4'063—dc22 2009037710 10 9 8 7 6 5 4 ISBN 10: 0-13-610689-7 ISBN 13: 978-0-13-610689-0 BRIEF TABLE OF CONTENTS PART 1 Anticipating Change 1 Chapter 1 Chapter 2 Chapter 3 Organization Development and Reinventing the Organization 3 Organization Renewal: The Challenge of Change 32 Changing the Culture 62 PART 2 Understanding the OD Process 85 Chapter 4 Chapter 5 Chapter 6 Role and Style of the OD Practitioner 87 The Diagnostic Process 116 Overcoming Resistance to Change 144 PART 3 Improving Excellence in Individuals 173 Chapter 7 Chapter 8 Chapter 9 OD Intervention Strategies 175 Process Intervention Skills 198 Employee Empowerment and Interpersonal Interventions 223 PART 4 Developing High Performance in Teams 259 Chapter 10 Chapter 11 Chapter 12 Chapter 13 Team Development Interventions 261 Intergroup Development 294 Goal Setting for Effective Organizations 319 Work Team Development 341 PART 5 Building Success in Organizations 371 Chapter 14 High-Performing Syste