Strategy with Muscle…page 72
Change Management with Teeth…page 108
TeAM YYePG www.hbr.org
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October 2005
Closing the
TalentGap
62 Growing Talent as if Your Business Depended on It Jeffrey M. Cohn, Rakesh Khurana, and Laura Reeves
72 The Office of Strategy Management Robert S. Kaplan and David P. Norton
82 The Passive-Aggressive Organization Gary L. Neilson, Bruce A. Pasternack, and Karen E. Van Nuys
96 Information Technology and the Board of Directors Richard Nolan and F. Warren McFarlan
108 The Hard Side of Change Management Harold L. Sirkin, Perry Keenan, and Alan Jackson
16 Forethought 31 HBR Case Study The Cane Mutiny: Managing a Graying Workforce Cornelia Geissler
45 Big Picture Zeitgeist Leadership Anthony J. Mayo and Nitin Nohria
120 Best Practice Master of the House: Why a Company Should Take Control of Its Building Projects David Thurm
…page 62
131 Frontiers Four Strategies for the Age of Smart Services Glen Allmendinger and Ralph Lombreglia
155 Executive Summaries 160 Panel Discussion
©2005 Siebel Systems, Inc. All rights reserved. Siebel, the Siebel logo, and “IT’S ALL ABOUT THE CUSTOMER” are trademarks of Siebel Systems, Inc. and may be registered in certain jurisdictions.
LOSI NG EVE N ONE CUSTOM ER IS ONE TOO MANY. So visit www.siebel.com/thecustomer and learn the secrets of managing a customer-driven business from fourteen companies that got it right.
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