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Conflict Survival Kit Tools for Resolving Conflict at Work Second Edition
Daniel B. Griffith, J.D., SPHR Cliff Goodwin, Ed.D. Purdue School of Engineering and Technology Indiana University-Purdue University, Indianapolis, IN
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Copyright © 2013, 2014, 2015, 2016 Pearson Education, Inc., publishing as Prentice Hall, One Lake Street, Upper Saddle River, New Jersey 07458. All rights reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458. Many of the designations by manufacturers and seller to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initial caps or all caps. Library of Congress Cataloging-in-Publication Data Griffith, Dan (Daniel B.) Conflict survival kit : tools for resolving conflict at work / Daniel B. Griffith, Cliff Goodwin. — 2nd [ed.] p. cm. Prev. ed. entered under Cliff Goodwin. Includes bibliographical references and index. ISBN-13: 978-0-13-274105-7 ISBN-10: 0-13-274105-9 1. Conflict management. 2. Interorganizational relations. 3. Industrial relations. 4. Psychology, Industrial. 5. Conflict (Psychology) I. Goodwin, Cliff II. Goodwin, Cliff Conflict survival kit. III. Title. HD42.G66 2013 658.3’145--dc23 2011035613 10 9 8 7 6 5 4 3 2 1
ISBN 10: 0-13-274105-9 ISBN 13: 978-0-13-274105-7
Contents Preface xv About the Authors xix
Introduction Chapter 1: The Nature of Conflict
1
2
Performance Competencies
2
How Does Conflict Affect Us? Is Conflict Bad? A Deeper Look at Conflict Two Approaches to Addressing Conflict The Challenges, Imperatives, and Good News about Managing Conflict
3 5 6 7 9
Performance Checklist
10
Test Yourself
11
Multiple Choice
11
Discussion Questions
12
Case: Confrontation vs. Cooperation
13
Personal Growth Exercise
13
To Learn More
13
Notes 14
Part I: The Theory and Context for Managing Conflict in the Workplace Chapter 2: Preventing Conflict
16