Organizational And Work Psychology : Topics In Applied Psychology

Organizational and Work Psychology This page intentionally left blank Organizational and Work Psychology Topics in Applied Psychology Ian Rothmann Cary Cooper PART OF HACHETTE LIVRE UK First published in Great Britain in 2008 by Hodder Education, part of Hachette Livre UK, 338 Euston Road, London NW1 3BH www.hoddereducation.com © 2008 Ian Rothmann and Cary Cooper All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronically or mechanically, including photocopying, recording or any information storage or retrieval system, without either prior permission in writing from the publisher or a licence permitting restricted copying. In the United Kingdom such licences are issued by the Copyright Licensing Agency: Saffron House, 6–10 Kirby Street, London EC1N 8TS. The advice and information in this book are believed to be true and accurate at the date of going to press, but neither the authors nor the publisher can accept any legal responsibility or liability for any errors or omissions. Every effort has been made to trace and acknowledge the owners of copyright. The publishers will be glad to make suitable arrangements with any copyright holders whom it has not been possible to contact. British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloging-in-Publication Data A catalog record for this book is available from the Library of Congress ISBN 978 0 340 92891 2 1 2 3 4 5 6 7 8 9 10 Cover & section opener © James Steidl/IStockphoto.com Typeset in 10pt Berling Roman by Servis Filmsetting Ltd., Manchester Printed and bound in Malta What do you think about this book? Or any other Hodder Education title? Please send your comments to the feedback section on www.hoddereducation.com. Any ancillary media packaged with the printed version of this book will not be included in this eBook. Contents Series Preface vii Preface ix Chapter 1: Introduction to organizational and work psychology 1 Section 1: Organizational psychology 21 Chapter 2: Individual differences and diversity management 23 Chapter 3: Motivation and satisfaction 41 Chapter 4: Group behaviour 61 Chapter 5: Communication 79 Chapter 6: Leadership 99 Section 2: Work psychology 117 Chapter 7: Human resource planning and job analysis 119 Chapter 8: Recruitment and selection 135 Chapter 9: Induction, training and development 161 Chapter 10: Compensation management 177 Chapter 11: Performance appraisal 191 Chapter 12: Career development 211 Section 3: Further aspects of organizational psychology 227 Chapter 13: Well-being and dysfunctional behaviour at work 229 Chapter 14: Organizational design, development and culture 249 References 269 Index 283 This page intentionally left blank Series preface Psychology is still one of the most popular subjects for study at undergraduate degree level. As well as providing the student with a range of academic and applied skills that are valued by a broad range of employers, a psychology degree also serves as the basis for subsequent training and a career in professional psychology. A substantial proportion of students entering a degree programme in Psychology do so with a subsequent career in applied psychology firmly in mind, and as a result, the number of applied psychology courses available at undergraduate level has significantly increased over recent years. In some c