Introduction To Information Systems: Supporting And Transforming Business

rain_fm_i-xvii-hr.qxd 22-10-2009 13:15 Page iv rain_fm_i-xvii-hr.qxd 22-10-2009 13:15 Page i This online teaching and learning environment integrates the entire digital textbook with the most effective instructor and student resources WRÀWHYHU\OHDUQLQJVW\OH With WileyPLUS: ‡ Students achieve concept mastery in a rich, structured environment that’s available 24/7 ‡ Instructors personalize and manage their course more effectively with assessment, assignments, grade tracking, and more ‡ manage time better ‡study smarter ‡ save money From multiple study paths, to self-assessment, to a wealth of interactive visual and audio resources, WileyPLUS gives you everything you need to personalize the teaching and learning experience. » F i n d o u t h ow t o M A K E I T YO U R S » www.wileyplus.com rain_fm_i-xvii-hr.qxd 22-10-2009 13:15 Page ii ALL THE HELP, RESOURCES, AND PERSONAL SUPPORT YOU AND YOUR STUDENTS NEED! 2-Minute Tutorials and all of the resources you & your students need to get started www.wileyplus.com/firstday Student support from an experienced student user Ask your local representative for details! Collaborate with your colleagues, find a mentor, attend virtual and live events, and view resources www.WhereFacultyConnect.com Pre-loaded, ready-to-use assignments and presentations www.wiley.com/college/quickstart Technical Support 24/7 FAQs, online chat, and phone support www.wileyplus.com/support Your WileyPLUS Account Manager Training and implementation support www.wileyplus.com/accountmanager MAKE IT YOURS! rain_fm_i-xvii-hr.qxd 22-10-2009 13:15 Page iii Introduction to Information Systems rain_fm_i-xvii-hr.qxd 22-10-2009 13:15 Page iv rain_fm_i-xvii-hr.qxd 22-10-2009 13:15 Page v Introduction to Information Systems Third Edition R. Kelly Rainer Jr. Casey G. Cegielski John Wiley & Sons, Inc. rain_fm_i-xvii-hr.qxd 22-10-2009 13:15 Page vi VICE PRESIDENT & EXECUTIVE PUBLISHER EXECUTIVE EDITOR EXECUTIVE MARKETING MANAGER CREATIVE DIRECTOR ART DIRECTOR SENIOR ILLUSTRATION EDITOR SENIOR PHOTO EDITOR EDITORIAL ASSISTANT SENIOR MEDIA EDITOR SENIOR PRODUCTION EDITOR PRODUCTION MANAGEMENT SERVICES Don Fowley Beth Lang Golub Christopher Ruel Harry Nolan Jeof Vita Anna Melhorn Lisa Gee Mike Berlin Lauren Sapira Patricia McFadden Ingrao Associates This book was set in 10.5/15 Minion Pro by Prepare and printed and bound by Quebecor World Versailles. The cover was printed by Quebecor World Versailles. This book is printed on acid free paper. 앝 Copyright © 2007, 2009, 2011 John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropria