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Principles of Supply Chain Management A BALANCED APPROACH
3e
JOEL D. WISNER University of Nevada, Las Vegas •
KEAH-CHOON TAN University of Nevada, Las Vegas •
G. KEONG LEONG University of Nevada, Las Vegas
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Principles of Supply Chain Management, Third edition Joel D. Wisner, Keah-Choon Tan, G. Keong Leong Editorial Director: Jack W. Calhoun Sr. Acquisitions Editor: Charles McCormick, Jr.
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Library of Congress Control Number: 2010943343 ISBN 13: 978-0-538-47546-4 ISBN 10: 0-538-47546-3 South-Western 5191 Natorp Boulevard Mason, OH 45040 USA Cengage Learning products are represented in Canada by Nelson Education, Ltd. For your course and learning solutions, visit www.cengage.com Purchase any of our products at your local college store or at our preferred online store www.cengagebrain.com
Printed in the United States of America 1 2 3 4 5 6 7 15 14 13 12 11
To CJ, Hayley and Blake. JOEL D. WISNER To Shaw Yun, Wen Hui and Wen Jay. KEAH-CHOON TAN To Lin and Michelle. G. KEONG LEONG
Brief Contents Preface xv Acknowledgements xvii About the Authors xviii
Part 1
Supply Chain Management: An Overview 1 Chapter
Part 2
2 3 4
5 6 7 8
Demand Forecasting 133 Resource Planning Systems 165 Inventory Management 207 Process Management—Lean and Six Sigma in the Supply Chain 249
Distribution Issues in Supply Chain Management 297 Chapter 9 Chapter 10 Chapter 11 Chapter 12
Part 5
Purchasing Management 37 Creating and Managing Supplier Relationships 73 Ethical and Sustainable Sourcing 99
Operations Issues in Supply Chain Management 131 Chapter Chapter Chapter Chapter
Part 4
Introduction