Current Issues and Trends in E-Government Research Donald F. Norris University of Maryland, Baltimore County, USA
Cybertech Publishing Hershey • London • Melbourne • Singapore
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Library of Congress Cataloging-in-Publication Data
Current issues and trends in e-government research / Donald Norris, editor. p. cm. Summary: “This book provides a complete synopsis of the latest technologies in information policy, security, privacy, and access, as well as the best practices in e-government applications and measurement, as well as the most current issues in hardware and software technology, adoption, diffusion, planning, management and philosophy”--Provided by publisher. Includes bibliographical references and index. ISBN 1-59904-283-5 (hardcover) -- ISBN 1-59904-284-3 (softcover) -- ISBN 1-59904-285-1 (ebook) 1. Internet in public administration. 2. Information technology--Research. 3. Electronic government information. 4. Public administration--Technological innovations. I. Norris, Donald F. JF1525.A8C87 2007 352.3’802854678--dc22 2006031362 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library.
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Current Issues and Trends in E-Government Research Table of Contents
Preface............................................................................................................... vi Chapter I Assessing Digital Government at the Local Level Worldwide: An Analysis of Municipal Web Sites Throughout the World........................ 1 James Melitski, Marist College, USA Marc Holzer, Rutgers University – Campus at Newark, USA Chapter II The Impact of the Internet on Political Activism: Evidence from Europe..................................................................................................... 22 Pippa Norris, Harvard University, USA & United Nations Development Program Chapter III E-Government in Canada: Transition or Transformation?........................ 44 Jeffrey Roy, Dalhousie University, Canada
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Chapter IV Motives, Strategic Approach, Objectives and Focal Areas in E-Gov-Induced Change.................................................................................. 68 Hans J. (Jochen) Scholl, University of Washington, USA Chapter V E-Government-Induced Business Process Change (BPC): An Empirical Study of Current Practices.................................................... 92 Hans J. (Jochen) Scholl, University of Washington, USA Ch