E-Book Overview
'Strategic Information Management' has been completely up-dated to reflect the rapid changes in IT and the business environment since the publication of the second edition. Half of the readings in the book have been replaced to address current issues and the latest thinking in Information Management. It goes without saying that Information technology has had a major impact on individuals, organizations and society over the past 50 years or so. There are few organizations that can afford to ignore IT and few individuals who would prefer to be without it. As managerial tasks become more complex, so the nature of the requiredinformation systems (IS) changes - from structured, routine support to ad hoc, unstructured, complex enquiries at the highest levels of management.As with the first and second editions, this third edition of 'Strategic Information Management: Challenges and strategies in managing informationsystems' aims to present the many complex and inter-related issues associated with the management of information systems. The book provides a rich source of material reflecting recent thinking on the key issues facing executives in information systems management. It draws from a wide range of contemporary articles written by leading experts from North America and Europe.'Strategic Information Management' is designed as a course text for MBA, Master's level students and senior undergraduate students taking courses in information management. It provides a wealth of information and references for researchers in addition. This updated and revised edition of a best-selling text draws on a collection of cutting edge articles from North America and Europe for an international perspectiveCovers key strategic areas in information systems management and the latest developments in the fieldDiscussion questions are included at the end of each chapter to emphasize learning
E-Book Content
Strategic Information Management
Strategic Information Management Challenges and strategies in managing information systems Third edition
Robert D. Galliers and Dorothy E. Leidner
OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO
Butterworth-Heinemann An imprint of Elsevier Science Linacre House, Jordan Hill, Oxford OX2 8DP 200 Wheeler Road, Burlington MA 01803 First published 1994 Second edition 1999 Third edition 2003 Copyright © 1994, 1999, R. D. Galliers, D. E. Leidner and B. Baker. All rights reserved Copyright © 2003, R. D. Galliers and D. E. Leidner. All rights reserved The right of R. D. Galliers and D. E. Leidner to be identified as the authors of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988 No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1T 4LP, Applications for the copyright holder’s written permission to reproduce any part of this publication should be addressed to the publisher
British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloguing in Publication Data A catalogue record for this book is available from the Library of Congress ISBN 0 7506 5619 0
For information on all Butterworth-Heinemann publications visit our website at www.bh.com
Composition by Genesis Typesetting Limited, Rochester, Kent Printed and bound in Great Britain
Contents
List of contributors