Handbook of Research on Telecommunications Planning and Management for Business In Lee Western Illinois University, USA Volume I Information science reference Hershey • New York Director of Editorial Content: Senior Managing Editor: Managing Editor: Assistant Managing Editor: Typesetter: Cover Design: Printed at: Kristin Klinger Jamie Snavely Jeff Ash Carole Coulson Chris Hrobak Lisa Tosheff Yurchak Printing Inc. Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail:
[email protected] Web site: http://www.igi-global.com/reference and in the United Kingdom by Information Science Reference (an imprint of IGI Global) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 0609 Web site: http://www.eurospanbookstore.com Copyright © 2009 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Handbook of research on telecommunications planning and management for business / In Lee, editor. p. cm. Includes bibliographical references and index. Summary: "This book provides original, in-depth, and innovative articles on telecommunications policy, management, and business applications"--Provided by publisher. ISBN 978-1-60566-194-0 (hbk.) -- ISBN 978-1-60566-195-7 (ebook) 1. Telecommunication. 2. Telecommunication policy. 3. Telecommunication systems--Management. I. Lee, In, 1958HE7631.H35 2009 384.068--dc22 2008041546 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. Handbook of Research on Telecommunications Planning and Management for Business is part of the IGI Global series named Advances in E-Business Research (AEBR) Series, ISBN: 1935-2700 If a library purchased a print copy of this publication, please go to http://www.igi-global.com/agreement for infor