Managing Business with SAP: Planning, Implementation, and Evaluation Linda K. Lau IDEA GROUP PUBLISHING i Managing Business with SAP: Planning, Implementation and Evaluation Linda K. Lau Longwood University, USA IDEA GROUP PUBLISHING Hershey • London • Melbourne • Singapore ii Acquisitions Editor: Senior Managing Editor: Managing Editor: Development Editor: Copy Editor: Typesetter: Cover Design: Printed at: Mehdi Khosrow-Pour Jan Travers Amanda Appicello Michele Rossi Ingrid Widitz Amanda Appicello Lisa Tosheff Yurchak Printing Inc. Published in the United States of America by Idea Group Publishing (an imprint of Idea Group Inc.) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail:
[email protected] Web site: http://www.idea-group.com and in the United Kingdom by Idea Group Publishing (an imprint of Idea Group Inc.) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 3313 Web site: http://www.eurospan.co.uk Copyright © 2005 by Idea Group Inc. All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Library of Congress Cataloging-in-Publication Data Managing business with SAP : planning, implementation and evaluation / Linda Lau, editor. p. cm. Includes bibliographical references and index. ISBN 1-59140-378-2 (hardcover) -- IS