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[email protected] Reason: I attest to the accuracy and integrity of this document Date: 2005.04.14 19:28:02 +08'00' Business Process outsourcing Business Process outsourcing The Competitive Advantage RICK L. CLICK THOMAS N. DUENING John Wiley & Sons, Inc. This book is printed on acid-free paper. Copyright © 2005 by John Wiley & Sons, Inc., Hoboken, New Jersey. All rights reserved. Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web at www.copyright.com. Requests to the Publishe