Toc: Brief contents......Page 4Preface......Page 13Part 1......Page 31chapter 1 - Customer-Driven Strategic Marketing......Page 32chapter 2 - Planning, Implementing and Evaluating Marketing Strategies......Page 54chapter 3 - The Marketing Environment, Social Responsibility, and Ethics......Page 78Part 2......Page 109chapter 4 - Marketing Research and Information System......Page 110chapter 5 - Target Markets: Segmentation and Evaluation......Page 136Part 3......Page 161chapter 6 - Consumer Buying Behavior......Page 162chapter 7 - Business Markets and Buying Behavior......Page 190chapter 8 - Reaching Global Markets......Page 214chapter 9 - Digital Marketing and Social Networking......Page 242Part 4......Page 269chapter 10 - Product, Branding and Packaging Concepts......Page 270chapter 11 - Developing and Managing Goods and Services......Page 300chapter 12 - Pricing Concepts and Management......Page 330Part 5......Page 359chapter 13 - Marketing Channels and Supply-Chain Management......Page 360chapter 14 - Retailing, Direct Marketing, and Wholesaling......Page 392Part 6......Page 421chapter 15 - Integrated Marketing Communications......Page 422chapter 16 - Advertising and Public Relations......Page 448chapter 17 - Personal Selling and Sales Promotion......Page 474Endnotes......Page 502Glossary......Page 539Name Index......Page 550Company Index......Page 555subject Index......Page 559