E-Book Overview
The first of its kind—a Value Stream Mapping book written for those in service and office environments who need to streamline operations
Value Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and technology. It gives you the tools to address a wider range of important VSM issues than any other such book, including the psychology of change, leadership, creating teams, building consensus, and charter development.
Karen Martin is principal consultant for Karen Martin & Associates, LLC, instructor for the University of California, San Diego's Lean Enterprise program, and industry advisor to the University of San Diego's Industrial and Systems Engineering program. Mike Osterling provides support and leadership to manufacturing and non-manufacturing organizations on their Lean Transformation Journey. In a continuous improvement leadership role for six years, Mike played a key role in Square D Company's lean transformation in the 1990s.
E-Book Content
PRAISE FOR VALUE STREAM MAPPING “Value stream mapping is often misunderstood and underutilized. Strategically, it can be a Rosetta stone to help bring disparate organizational silos together and a catalyst for stimulating and prioritizing enterprise-wide transformation. Karen and Mike have produced another terrific guide. Read it, practice it, share it, teach it.” —Steve Bell, author, Run Grow Transform “Value Stream Mapping is a ‘must read’ that should be immediately followed by a ‘must do.’ It’s a straightforward approach to achieve a truly Lean supply chain.” —Ed Brekke, Vice President, Schneider Production System, Schneider Electric “One of the most important tools in the Lean toolbox is value stream mapping. Done correctly— especially in non-manufacturing environments—it can serve as the foundation for a much broader Lean transformation. Martin and Osterling have created the new bible for value stream mapping. It is a must have for improving value streams in any industry. As they correctly point out ‘very few things are unmanageable once they are distilled to their basic components.’” —Art Byrne, former CEO, The Wiremold Company, and author, The Lean Turnaround “In Value Stream Mapping, Karen and Mike not only provide a great how-to book for transforming value streams, they also demonstrate the benefits that taking a holistic view can have on an organization’s culture and commitment to customer value. There is something to learn for the novice and expert on every page.” —Jeff Chester, Chief Revenue Officer & Senior Vice President, Availity “Everyone in the office looks the same . . . a person in a cubicle facing a computer monitor. Value stream analysis helps a team learn to truly see the work and then to collaborate for improvement. This book brilliantly describes the process with good examples so you can get moving!” —Jean Cunningham, author, Real Numbers “Martin and Osterling describe why value stream mapping is necessary for any organization and how it can be used as the means to achieve strategic transformation. They’ve done a fabulous job at explaining the what, why, and how, as well as the pitfalls to avoid. Follow the guidelines in this book and watch your performance soar.” —Raju Deshpande, Senior Vice President, East West Bank “Value Stream Mapping is a wise and practical guide that will help you lead transformation efforts in your organization. While some think of value stream mapping as a ‘Lean tool,’ Martin and Osterling rightly emphasize the strategic value of looking at the big picture and improving your entire value stream from suppliers to the customer and all points in between. The book is full of tips and lessons learned to help you avoid mistakes an