Toc: Cover......Page 1Essentials of Contemporary Management......Page 2Brief Contents......Page 4Authors......Page 5Preface......Page 6Guided Tour......Page 11Course Design and Delivery......Page 17Acknowledgments......Page 19Contents......Page 23Chapter One The Management Process Today......Page 31Management Snapshot Alcon Entertainment Hits the Mark......Page 32What Is Management?......Page 33Achieving High Performance: A Manager’s Goal......Page 34Why Study Management?......Page 35Planning......Page 36MANAGER AS A PERSON: Dennis Corsi Helps Airports Take Off......Page 37Controlling......Page 39Levels of Management......Page 40Managerial Skills......Page 42Restructuring and Outsourcing......Page 46MANAGING GLOBALLY: GE Brings Manufacturing Jobs Back Home......Page 47Empowerment and Self-Managed Teams......Page 48Challenges for Management in a Global Environment......Page 49Building Competitive Advantage......Page 50Maintaining Ethical and Socially Responsible Standards......Page 52ETHICS IN ACTION: Apple Demands Quality from Its Suppliers......Page 53Managing a Diverse Workforce......Page 54Utilizing IT and E-Commerce......Page 55Summary and Review......Page 56Topics for Discussion and Action......Page 57Small Group Breakout Exercise......Page 58The Wall Street Journal CASE IN THE NEWS: Volkswagen Ceo Resigns As Car Maker Races to Stem Emissions Scandal......Page 59F. W. Taylor and Scientific Management......Page 63Weber’s Bureaucratic Theory......Page 65The Hawthorne Studies and Human Relations......Page 67Theory X and Theory Y......Page 69Chapter Two Values, Attitudes, Emotions, and Culture: The Manager as a Person......Page 71Management Snapshot Jess Lee’s Determination and Broad Interests Lead to the Top at Polyvore......Page 72Enduring Characteristics: Personality Traits......Page 73The Big Five Personality Traits......Page 74Manager as a Person: Kevin Plank’s Openness to Experience and Conscientiousness Pay Off at Under Armour......Page 77Other Personality Traits That Affect Managerial Behavior......Page 78Values: Terminal and Instrumental......Page 80ETHICS IN ACTION: Telling the Truth at Gentle Giant Moving......Page 81Attitudes......Page 82Moods and Emotions......Page 85Emotional Intelligence......Page 86Organiza