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MyManagementLab™: Improves Student Engagement Before, During, and After Class Prep and Engagement ● Learning Catalytics—A “bring your own device” student engagement, assessment, and classroom intelligence system helps instructors analyze students’ critical-thinking skills during lectures. ● Dynamic Study Modules (DSMs)—Through adaptive learning, students get personalized guidance where and when they need it most, creating greater engagement, improving knowledge retention, and supporting subject-matter mastery. Also available on mobile devices. ● MediaShare for Business—A curated collection of business videos tagged to learner outcomes helps students understand why they are learning key concepts and how they will apply those in their careers. Instructors can assign customizable, auto-scored assignments and upload their favourite YouTube clips or original content. ● Personal Inventory Assessment—A collection of online exercises promotes self-reflection and engagement in students, enhancing their ability to connect with concepts taught in principles of management, organizational behaviour, and human resources management classes. Decision Making ● Decision-making Simulations—Simulations put your students in the role of a key decision maker. The simulations change and branch according to the decisions students make, providing a variation of scenario paths. Upon completion of each, students receive a grade and a detailed report of the choices they made and the consequences. ● Writing Space—Better writers make great learners, who perform better in their courses. The Writing Space—providing a single location to develop and assess concept mastery and critical thinking—offers assisted-graded and create-your-own writing assignments, allowing you to exchange personalized feedback with students quickly and easily. ● Additional Features—Included with the MyLab are a powerful homework and test manager, robust gradebook tracking, and comprehensive online course content. This page intentionally left blank ESSENTIALS OF ORGANIZATIONAL BEHAVIOUR STEPHEN P. ROBBINS San Diego State University TIMOTHY A. JUDGE University of Notre Dame KATHERINE E. BREWARD University of Winnipeg CANADIAN EDITION Editorial Director: Claudine O’Donnell Acquisitions Editor: Karen Townsend Marketing Manager: Leigh-Anne Graham Program Manager: Steven Lee Senior Project Manager: Jessica Hellen Senior Developmental Editor: Keriann McGoogan Media Editor: Rachel Stuckey Media Developer: Kelli Cadet Production Services: iEnergizer Aptara®, Ltd. Permissions Project Manager: Joanne Tang Photo Permissions Research: Mike Lackey, Integra Text Permissions Research: Renae Horstman, Integra Interior and Cover Designer: Anthony Leung Cover Image: © alotofpeople - Fotolia.com Vice-President, Cross Media and Publishing Services: Gary Bennett Pearson Canada Inc., 26 Prince Andrew Place, Don Mills, Ontario M3C 2T8. Copyright © 2018 Pearson Canada Inc. All rights reserved. Printed in the United States of America. This publication is protected by copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise. For information regarding permissions, request forms, and the appropriate contacts, please contact Pearson Canada’s Rights and Permissions Department by visiting www.pearsoncanada.ca/contact-information/permissions-requests. Authorized adaptation from Essentials of Organizational Behavior, 13e, 2016, Pearson Education, Inc. Used by permission. All rights reserved. This edition is authorized for sale only in Canada