The Saas Sales Method For Customer Success & Account Managers: How To Grow Customers (sales Blueprints Book 6) [EPUB]

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E-Book Overview

Contents CUSTOMER SUCCESS: GROWING THE BUSINESS TOGETHER 1 ONBOARDING 1.1   HANDOFF 1.2   ONBOARDING 2   USE 2.1   ACHIEVING FIRST VALUE 2.2   USAGE AND RECURRING VALUE 2.3   CUSTOMER CONTACT CADENCE 2.4   CUSTOMER HEALTH SCORE 2.5   HANDLING FRUSTRATION - THE GOLDEN SEQUENCE 3   EXPANSION 3.1   BLUEPRINT OF AN IMPACT REVIEW 3.2   ACCOUNT MANAGEMENT 3.3   ORGANIZATIONAL SELLING CONCLUSION SUMMARY: KEYCHARTS ABOUT WINNING BY DESIGN

E-Book Information

  • Year: 2,018

  • Language: English

  • Topic: 1

  • Org File Size: 3,177,007

  • Extension: epub

  • Tags: SAAS, sales, customer service

  • Toc: Contents CUSTOMER SUCCESS: GROWING THE BUSINESS TOGETHER 1 ONBOARDING 1.1   HANDOFF 1.2   ONBOARDING 2   USE 2.1   ACHIEVING FIRST VALUE 2.2   USAGE AND RECURRING VALUE 2.3   CUSTOMER CONTACT CADENCE 2.4   CUSTOMER HEALTH SCORE 2.5   HANDLING FRUSTRATION - THE GOLDEN SEQUENCE 3   EXPANSION 3.1   BLUEPRINT OF AN IMPACT REVIEW 3.2   ACCOUNT MANAGEMENT 3.3   ORGANIZATIONAL SELLING CONCLUSION SUMMARY: KEYCHARTS ABOUT WINNING BY DESIGN

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