The emergence of internet technologies have provided organizations and customers with access to vast amounts of data, information, and services which have revolutionized the process of exchanging products and services online.
Trends in E-Business, E-Services, and E-Commerce: Impact of Technology on Goods, Services, and Business Transactions In Lee Western Illinois University, USA A volume in the Advances in E-Business Research (AEBR) Book Series Managing Director: Production Manager: Development Editor: Acquisitions Editor: Typesetter: Cover Design: Lindsay Johnston Jennifer Yoder Allyson Gard Kayla Wolfe John Crodian Jason Mull Published in the United States of America by Business Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail:
[email protected] Web site: http://www.igi-global.com Copyright © 2014 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Trends in e-business, e-services, and e-commerce : impact of technology on goods, services, and business transactions / In Lee, editor. pages cm Includes bibliographical references and index. Summary: “This book offers insights into issues, challenges, and solutions related to the successful application and management aspects of electronic business, providing a comprehensive framework for researchers and practitioners in understanding the growing demand of e-business research”--Provided by publisher. ISBN 978-1-4666-4510-3 (hardcover : alk. paper) -- ISBN 978-1-4666-4511-0 (ebook) -- ISBN 978-1-4666-4512-7 (print & perpetual access) 1. Electronic commerce--Management. 2. Small business--Computer networks. 3. Customer services-Technological innovations. I. Lee, In, 1958- editor of compilation. HF5548.32.T7394 2014 658.8’72--dc23 2013030064 This book is published in the IGI Global book series Advances in E-Business Research (AEBR) (ISSN: 1935-2700; eISSN: 1935-2719) British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. For electronic access to this publication, please contact:
[email protected] Advances in E-Business Research (AEBR) Book Series ISSN: 1935-2700 EISSN: 1935-2719 Mission Technology has played a vital role in the emergence of e-business and its applications incorporate strategies. These processes have aided in the use of electronic transactions via telecommunications networks for collaborating with business partners, buying and selling o