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Thomas J. A. Jones ffirs.tex V3 - 08/06/2007 2:33pm Page iii Professional Management of Housekeeping Operations FIFTH EDITION Thomas J. A. Jones, Ed. D., R. E. H. William F. Harrah College of Hotel Administration University of Nevada, Las Vegas JOHN WILEY & SONS, INC. Thomas J. A. Jones ffirs.tex V3 - 08/06/2007 2:33pm Page ii Thomas J. A. Jones ffirs.tex V3 - 08/06/2007 2:33pm Page i Professional Management of Housekeeping Operations FIFTH EDITION Thomas J. A. Jones ffirs.tex V3 - 08/06/2007 2:33pm Page ii Thomas J. A. Jones ffirs.tex V3 - 08/06/2007 2:33pm Page iv This book is printed on acid-free paper. c 2008 by John Wiley & Sons, Inc. All rights reserved. Copyright Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. Wiley Bicentennial logo: Richard J. Pacifico. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our Web site at www.wiley.com. Library of Congress Cataloging-in-Publication Data: Jones, Thomas J. A. Professional management of housekeeping operations / by Thomas J. A. Jones. – 5th ed. p. cm. Originally published: Profesional management of housekeeping operations / Robert J. Martin. 1986. Includes index. ISBN 978-0-471-76244-7 (cloth) 1. Hotel housekeeping. I. Title. TX928.M37 2007 647.94092–dc22 2007011319 Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1 Thomas J. A. Jones ffirs.tex To Humphrey S. Tyler, a pioneer in the cleaning industry, and to my family V3 - 08/06/2007 2:33pm Page v Thomas J. A. Jones ffirs.tex V3 - 08/06/2007 2:33pm Page vi Thomas J. A. Jones ftoc.tex V2 - 08/06/2007 2:34pm Page vii Contents Preface 3 xi PART I THE HOUSEKEEPING PROFESSION AND THE PRINCIPLES OF MANAGEMENT 1 1