E-Book Overview
Communicating in Business is a short American English course for intermediate level students in or preparing for work who need to improve their communicative ability when socializing, telephoning, presenting, taking part in meetings and negotiating. Students analyze the requirements of the relevant communicative situation and are then given controlled and free stage practice to develop confidence, fluency, range and effectiveness. The second edition includes a Quick Communication Check in each unit and the material has been thoroughly updated with a greater focus on email communication.
E-Book Content
( Introduction • IV Module 1 Cultural diversity and socialising Unit 1 Building a relationship Briefing 1 Cross-cultural understanding ( I ) 2 Welcoming visitors 3 Small talk: keeping the conversation going Unit 2 Culture and entertainment Briefing 1 Cross-cultural understanding (2) 2 Inviting, and accepting or declining 3 Eating out 1 1 1 4 6 10 10 10 11 16 Unit 8 Briefing 1 Holding the audience's attention 2 Structure (2) The main body 3 Listing information 4 Linking ideas 5 Sequencing Unit 9 Unit 3 Telephoning Could I leave a message? Briefing 1 Preparing to make a telephone call 2 Receiving calls 3 Taking and leaving messages 4 Asking for and giving repetition 5 The secretarial barrier Unit 4 Good to hear from you again! Briefing 1 Cross-cultural communication on the telephone (1) 2 Setting up appointments 3 Changing arrangements 4 Ending a call Unit 5 Unfortunately there's a problem ... Briefing 1 Cross-cultural communication on the telephone (2) 2 Problem-solving on th e telephone 3 Complaints Module 3 Unit 6 18 18 19 20 23 24 27 27 27 29 32 33 36 36 36 36 38 Presentations Planning and getting started Briefing 1 Presentation technique and preparation 2 The audience 3 Structure (1) The introduction Unit 7 ]8 Image, impact and making an • • ImpreSSIOn Briefing 1 Using visual aids: general principles 2 Talking about the content of visual aids 3 Describing change 43 43 43 45 46 50 50 50 SI SS The end is near ... this is the end Briefing 1 Structure (3) The end 2 Summarising and concluding 3 Questions and discussion Module 4 Unit 10 Module 2 The middle of the presentation Making meetings effective Sorry to interrupt, but ... Briefing 1 The structure of decision-making 2 Stating and asking for opinion 3 Interrupting and handling interruptions Unit 12 What do you mean by ... ? Briefing 1 Asking for and giving clarification 2 Delaying decisions 3 Ending the meeting Module 5 Unit 13 61 62 65 65 65 66 6R Meetings Briefing 1 What makes a good meeting? 2 Chairing a meeting 3 Establishing the purpose of a meeting Unit 11 5R 58 58 59 59 74 74 74 76 7R 83 83 83 84 86 91 9] 91 93 94 Negotiations Know what you want 98 98 98 Briefing 1 Types of negotiation 2 Preparation for a negotiation 3 Making an opening statement 100 101 Unit 14 105 Getting what you can Briefing 1 Bargaining and making concessions 2 Accepting and confirming 3 Summarising and looking ahead Unit 15 Not getting what you don't want Briefing 1 Types of negotiator 2 Dealing with conflict 3 Rejecting 4 Ending the negotiation Optional case studies 105 105 107 109 112 112 112 112 115 117 119 • • •