E-Book Overview
Business Correspondence, Second Edition introduces adult ESL students to the proper formats and approaches to use in basic office communication. It offers students extensive contextualized practice, while extra grammar and punctuation exercises boost students' basic English skills. Because each chapter centers around an office situation, students are exposed to real language in real situations.
E-Book Content
BUSINESS CORRESPONDENCE '.:� \«[" longman.com INTERMEDIATE j. 9 SECOND EDITION BUSINESS CORRESPONDENCE A Guide to Everyday Writing INTERMEDIATE Lin Lougheed LONGMAN ON THE WEB Longman.com offers online resources for teachers and students. Access our Companion Websites, our online catalog, and our local offices around the world. Longman English Success offers online courses to give learners flexible study options. Courses cover General English, Business English, and Exam Preparation. Visit us at longman.com and engllshsuccess.com. ala !"loot III ..... Longman - day Writing, Business Correspondence: A Guide to Every Second Edition , Inc. Copyright © 2003 by Pearson Education All rights reserved. duced, No part of this publication may be repro itted stored in a retrieval system, or transm , mechanical, in any form or by any means, electronic photocopying, recording, or otherwise, sher. without the prior permission of the publi e Plains, NY 10606 Pearson Education, 10 Bank Street, Whit al design: Allen Ascher Vice president, director of instruction rte Lapo Development director: Penny ner, Virginia L. Blanford Senior acquisitions editors: Marian Wass t Development editor: Andrea Bryan production: Rhea Banker Vice president, director of design and r Mose Executive managing editor: Linda ng Keati Ray ger: Production mana Production editor: Sasha Kintzler io Director of manufacturing: Patrice Fracc ey Senior manufacturing buyer: David Dick zyk Wosc Cover design: Pat Text design: Ann France Text composition: Preface, Inc. by Marjory Dressler; Photo credits: cover, digital illustration EyeWire Collection / Getty 9: es; Imag Getty / 1: EyeWire Collection es: 27: EyeWire Collection / Images: 19: Javier Pierini / Getty Imag / Getty Images; 43: EyeWire ction Colle ire Getty Images; 35: EyeW Pierini / Getty Images; Collection / Getty Images; 51: Javier 67: EyeWire Collection / es; Imag Getty 59: EyeWire Collection / / Getty Images; 83: EyeWire Getty Images; 75: EyeWire Collection Collection / Getty Images; ire EyeW Collection / Getty Images; 91: 109: EyeWire Collection / es; Imag Getty / ction Colle 99: EyeWire es. All photos in the Imag Getty / Getty Images; 121: Monica Lau / Getty Images. Disc Photo from s boxe ess That's Good Busin ISBN: 0-13-089792-2 Printed in the United States of America 5678 9 IO-CRK-06 05 CONTENTS A letter to You iv Test Yourself v To the Teacher vi UNIT 1 Writing a Cover letter ........................ 1 UNIT 2 Replying to a Job Applicant .................... 9 3. UN_IT _ _... Requesting a Service ........................ 19 UNIT 4 Confirming a Service ........................27 UNIT 5 Ordering Supplies ..........................35 UNIT 6 Confirming an Order ....................... .43 UNIT 7 RequestingInformation ...................... 51 UNIT 8 ProvidingInformation.... " ................... 59 UNIT 9 Writing Claim letters ........................ 67 UNIT 10 Writing Adjustment letters ....................75 UNIT 1 1 Writing Reminder letters and Collection letters ...... 83 U_NI _ T_ 1_2 Replying to Reminder letters and Collection letters ...9 1