Advances in Software Maintenance Management: Technologies and Solutions Macario Polo Universidad de Castilla - La Mancha, Spain Mario Piattini Escuela Superior de Informatica, Spain Francisco Ruiz Escuela Superior de Informatica, Spain IDEA GROUP PUBLISHING Hershey • London • Melbourne • Singapore • Beijing Acquisition Editor: Senior Managing Editor: Managing Editor: Development Editor: Copy Editor: Typesetter: Cover Design: Printed at: Mehdi Khosrowpour Jan Travers Amanda Appicello Michele Rossi Jane Conley Tamara Gillis Integrated Book Technology Integrated Book Technology Published in the United States of America by Idea Group Publishing (an imprint of Idea Group Inc.) 701 E. Chocolate Avenue, Suite 200 Hershey, PA 17033-1240 Tel: 717-533-8845 Fax: 717-533-8661 E-mail:
[email protected] Web site: http://www.idea-group.com and in the United Kingdom by Idea Group Publishing (an imprint of Idea Group Inc.) 3 Henrietta Street Covent Garden London, WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 3313 Web site: http://www.eurospan.co.uk Copyright © 2003 by Idea Group Inc. All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Library of Congress Cataloging-in-Publication Data Polo, Macario, 1971Advances in software maintenance management : technologies and solutions / Macario Polo, Mario Piattini and Francisco Ruiz. p. cm. Bookz ISBN 1-59140-047-3 (hardcover) — ISBN 1-59140-085-6 (ebook) 1. Software maintenance. 2. Computer software—Development—Management. I. Piattini, Mario, 1966- II. Ruiz, Francisco, 1967- III. Title. QA76.76.S64 P64 2003 005.1’6—dc21 2002014187 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. NEW from Idea Group Publishing • Digital Bridges: Developing Countries in the Knowledge Economy, John Senyo Afele/ ISBN:1-59140-039-2; eISBN 1-59140-067-8, © 2003 • Integrative Document & Content Management: Strategies for Exploiting Enterprise Knowledge, Len Asprey and Michael Middleton/ ISBN: 1-59140-055-4; eISBN 1-59140-068-6, © 2003 • Critical Reflections on Information Systems: A Systemic Approach, Jeimy Cano/ ISBN: 1-59140-040-6; eISBN 1-59140-069-4, © 2003 • Web-Enabled Systems Integration: Practices and Challenges, Ajantha Dahanayake and Waltraud Gerhardt ISBN: 1-59140-041-4; eISBN 1-59140-070-8, © 2003 • Public Information Technology: Policy and Management Issues, G. David Garson/ ISBN: 1-59140-060-0; eISBN 1-59140-071-6, © 2003 • Knowledge and Information Technology Management: Human and Social Perspectives, Angappa Gunasekaran, Omar Khalil and Syed Mahbubur Rahman/ ISBN: 1-59140-032-5; eISBN 1-59140-072-4, © 2003 • Building Knowledge Economies: Opportunities and Challenges, Liaquat Hossain and Virginia Gibson/ ISBN: 1-59140-059-7; eISBN 1-59140-073-2, © 2003 • Knowledge and Business Process Management, Vlatka Hlupic/ISBN: 1-59140-036-8; eISBN 1-59140-074-0, © 2003 • IT-Based Management: Challenges and Solutions, Luiz Antonio Joia/ISBN: 1-59140-033-3; eISBN 1-59140075-9, © 2003 • Geographic Information Systems and Health Applications, Omar Khan/ ISBN: 1-59140-042-2; eISBN 1-59140076-7, © 2003 • The Economic and Social Impacts of E-Commerce, Sam Lubbe/ ISBN: 1-59140-043-0; eISBN 1-59140-077-5, © 2003 • Computational Intelligence in Control, Masoud Mohammadian, Ruhul Amin Sarker and Xin Yao/ISBN: 1-59140037-6; eISBN 1-59140-079-1, © 2003 • Decision-Making Support Systems: Achievements and Challenges for the New Decade, M.C. Manuel Mora, Guisseppi Forgionne and Jatinder N.D. Gupta/ISBN: 1-59140-045-7; eISBN 1-59140-080-5, © 2003 • Architectural Issues of Web-Enabled Elect