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Facing the challenge of the fast changing technological environment, many companies are developing an interest in the field of technology intelligence. Their aim is to support the decision-making process by taking advantage of a well-timed preparation of relevant information by means of systematic identification, collection, analysis, dissemination, and application of this information. This book covers the gap in literature by showing how a technology intelligence system can be designed and implemented.
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Technology Intelligence Concept Design and Implementation in Technology-based SMEs
Pascal Savioz
Technology Intelligence
Technology Intelligence Concept Design and Implementation in Technology-based SMEs Pascal Savioz Center for Enterprise Science Technology and Innovation Management Swiss Federal Institute of Technology (ETH) Zurich
© Pascal Savioz 2004 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No paragraph of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, 90 Tottenham Court Road, London W1T 4LP. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The author has asserted his right to be identified as the author of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2004 by PALGRAVE MACMILLAN Houndmills, Basingstoke, Hampshire RG21 6XS and 175 Fifth Avenue, New York, N.Y. 10010 Companies and representatives throughout the world PALGRAVE MACMILLAN is the global academic imprint of the Palgrave Macmillan division of St. Martin’s Press, LLC and of Palgrave Macmillan Ltd. Macmillan® is a registered trademark in the United States, United Kingdom and other countries. Palgrave is a registered trademark in the European Union and other countries. ISBN 1–4039–0583–5 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. A catalogue record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data Savioz, Pascal, 1973– Technology intelligence : concept design and implementation in technology-based SMEs / Pascal Savioz. p. cm. Includes bibliographical references and index. ISBN 1–4039–0583–5 1. Small Business–Management. 2. High technology industries–Management. 3. Technological innovations–Management. 4. Research, Industrial–Management. 5. Knowledge management. I. Title. HD62.7.S266 2003 658.5’14–dc21 2003041426 10 13
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Printed and bound in Great Britain by Antony Rowe Ltd, Chippenham and Eastbourne
for Jean-Marc
Contents List of Figures
ix
List of Tables
xii
Foreword
xiii
List of Abbreviations
xv
1 Introduction Focus of the Book and Main Questions Procedure and Structure of the Book
1 1 4
2 Definitions and Management Issues Knowledge, Information, Data: Definitions and Interaction An Attempt to Define Technology-based SMEs Management Issues in Technology-based SMEs
7 7 11 21
3 The Practitioners’ Voice Interviews Seminars and Workshops Conclusion
35 35 39 42
4 Technology Intelligence – An Overview Business Intelligence and Competitive Intelligence Technology Intelligence – Underlying Concepts and Definitions Technology Intelligence Systems Conclusion
43 43 45 49 81
5 The Research Frame