E-Book Content
ISSN 0268-6902
Managerial Auditing Journal Volume 18 Number 3 2003
Accountability and the Internet Guest Editors: David Crowther and Lez Rayman-Bacchus
Contents
158 Access this journal online 159 Abstracts & keywords
254 Strategizing networks of power and influence: the Internet and the struggle over contested space
162 Guest editorial
Steve Conway, Ian Combe and David Crowther
David Crowther and Lez Rayman-Bacchus
166 Social audit and accountability in IT management Branka Mraovic´
180 Contextualising corporate governance Lez Rayman-Bacchus
193 Strategy, accountability, e-commerce and the consumer Ruth Murphy and Margaret Bruce
202 A critical appraisal of customer satisfaction and e-commerce Chia Chi Lin
213 E-CRM: customer relationship marketing in the hotel industry Diana Luck and Geoff Lancaster
232 Stakeholder communication and the Internet in UK electricity companies Stuart Martin Cooper
244 Audit and control of the use of the Internet for learning and teaching: issues for stakeholders in higher education Martin John Broad, Marian Matthews and Kerry Shephard
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