Highly Recommended: English For The Hotel And Catering Industry

University Hi hI ECOMMENDED Rod Revell & Trish Stott Oxford University Press Great Clarendon Street, Ox ford OX2 bDP Oxford New York Athe ns Auc kland Bang kok Bogota Buen os Aires Ca lcu tta Cepe Town Chen nai Dar es Salaa m Delhi Florence Hoo t; Kong Istanbul Ka rach i Kuala Lu mpu r Madrid Melbourne Mexico City Mumba i Nairobi Pari s Sdo Pau lo Singa pore Taipei Tok yo Toronto War50lw and associated com panies in Berlin lba dan Oxford a nd Oxford rllglish are tr ad e ma rks of Oxford University Press ISBN 0 19437665 6 (2nd ed ition) If) Oxford University Press 1988 First pu blished 1988 (re printed eight times ) New Ed itio n 1994 Seventh impress io n 1999 :"rrlo unauthorized photocopying All rig hts reserved . 1':0 part of this publication Illdy be re prod uced . stored in a ret riev al sys tem. or tran smitted . in an y form or by any mea ns, elec tronic, mecha nical. ph otoco py ing. recording, or otherwise. wit ho ut the prio r written permi ssion of O xford Universi ty !'flOSS. This book is sol d subject to the cond itio n Iha t it shall not , by wa y of trad e or otherw ise, OC· len t, resold, hin-d out, or otherwise circu lated withou t tho publisher's p rio r consent in ilny form of bin d ing or cover other tha n thai in which it is pub lished and withou t r'Y. 1didn't catch that. Call you spt'ok "I'? Simple pas t: questions. short answers, and negative sta tements 20 Dealing wi th phoned req uests Ho tel facilities and serv ices: TIl(' room needs cleaning. fll send soml'lmt up . Main verb: needtdon't need Auxiliary verb: need/needn't 21 Giving di rections indoors Hall porter and chambermaid d irecting g Uf.'S ts-: It's on tht . . . Take tht'lilt to . . . Prepositions of location an d di rectio n Giving directions outside H.111 porter and doorman d irec ting guests: It's IlOt far. About 10 minutes' walk. Go down . . . Mor e prepositions 23 Offering he lp a nd advice Hall porter to guests: Why don't you . . . ? You OIlght to . . . You'd better . . . Presen t perfect w ith yt't/just may1misht ollght to/should 24 Dea ling wi th com plain ts (2) Hotel - gues ts compla ining to recept ion : My mom hasn't been cit-ailed. It should Iflll'e IWt'll cleaned. snculd haoe: he should have dealled it/it should have been cleaned 25 Paying bills Hotel an d restaura nt - payments: Object pr on ouns Presen t continuo us Hr:rw are you paying? Would you sign . . 26 Payment queries , Hotel and restau rant - guests query bills: muclllmally/a lot of It can't be right. I'm afraid there's no mistake. I beg your pardon . . . 27 Fare wells Hotel an d restaurant - guests aft' leaving: 1hopeyou enjvyed your slay. Hal¥! a plt'Ilsant trip. Fut u re refere nce 28 Answering personal questions A job in terview Writing lette rs of application Letter beginnings and endings: Dear Sir/.\1aJam , .. Yours fai'hfully/s;IIcerr/y 3 TAKING PHONE CALLS ~S.MAOAM . COUI,.D1 HPNE YOUR. NAME, Pl.e.JlrISE.~ ~ ~ R.e.SE.R:VATIOt-ts., Pl.EAse ? Listening one Structures to practise A Making qu estions with Can I ... ? and Could I . . . ? Listen to the four telephone calls and put in the missing words. Language study Expressions to learn Can 1help you ? Could I have _. . ? Who's calling? Could 1speak to ... ? What nam e, please ?<