The Art Of Leadership

The Art of Leadership The Art of Leadership Fourth Edition GEORGE MANNING Northern Kentucky University KENT CURTIS Northern Kentucky University THE ART OF LEADERSHIP, FOURTH EDITION Published by McGraw-Hill, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY 10020. Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. Previous editions © 2009, 2007, and 2003. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 0 QDB/QDB 1 0 9 8 7 6 5 4 3 2 1 ISBN MHID 978-0-07-802908-0 0-07-802908-2 Vice President & Editor-in-Chief: Brent Gordon Vice President EDP/Central Publishing Services: Kimberly Meriwether David Editorial Director: Paul Ducham Managing Developmental Editor: Laura Hurst Spell Associate Marketing Manager: Jaime Halteman Project Manager: Erin Melloy Buyer: Nicole Baumgartner Design Coordinator: Brenda A. Rolwes Cover Designer: Studio Montage, St. Louis, Missouri Cover Image: © Royalty-Free/ CORBIS Media Project Manager: Balaji Sundararaman Compositor: Aptara®, Inc. Typeface: 10/12 Times Roman Printer: Quad Graphics All credits appearing on page or at the end of the book are considered to be an extension of the copyright page. Library of Congress Cataloging-in-Publication Data Manning, George. The art of leadership/George Manning, Kent Curtis.—4th ed. p. cm. Includes bibliographical references and index. ISBN 978-0-07-802908-0 (alk. paper) 1. Leadership. 2. Management. I. Curtis, Kent, 1939- II. Title. BF637.L4M26 2012 158⬘.4—dc22 2011005534 www.mhhe.com Dedication We dedicate this book to our families: Nancy and Page, Larry, and Heather Mary and Lisa, Denise, and Craig Contents in Brief Preface xiii Acknowledgments xvii 1. The Importance of Leadership: Setting the Stage 1 vi Part 1 Leadership Variables 15 2. The Leadership Equation 16 3. Leadership Qualities, Characteristics of Followers, and Situational Factors 30 Part 2 The Power of Vision 61 4. The Importance of Vision and the Motive to Lead 62 5. Organizational Climate 79 Part 3 The Importance of Ethics 93 6. Leadership Ethics 94 7. The Role of Values and Ethics at Work 107 Part 4 The Empowerment of People 145 8. Leadership Authority 146 9. Empowerment in the Workplace and the Quality Imperative 161 Part 5 Leadership Principles 183 10. Effective Leadership and Human Relations 184 11. The Team Concept 214 Part 6 Understanding People 247 12. Human Behavior and the Art of Persuasion 249 13. The Diversity Challenge 279 Part 7 Multiplying Effectiveness 301 14. Effective Delegation and How to Assign Work 302 15. The Role of Personality 320 Part 8 Developing Others 345 16. The Leader as Coach 346 17. Helping People through Change and Burnout Prevention 360 Contents in Brief Part 9 Performance Management 405 18. Managing Performance 406 19. Professional Performance and Sustaining Discipline 421 20. The Road Ahead: Challenge and Charge 453 Endnotes 462 Glossary 484 Index 492 vii Contents Preface xiii Acknowledgments xvii Chapter 1 The Importance of Leadership: Setting the Stage 1 What Is Leadership? 2 The Importance of Leadership 2 Three Types of Leaders 3 How Many Leaders Ar