100 Managers In Action

100 Managers in Action 100 Managers in Action T. V. Rao With assistance from Charu Sharma Tata McGraw Hill Education Private Limited NEW DELHI McGraw-Hill Offices New Delhi New York St Louis San Francisco Auckland Bogotá Caracas Kuala Lumpur Lisbon London Madrid Mexico City Milan Montreal San Juan Santiago Singapore Sydney Tokyo Toronto Tata McGraw-Hill Published by Tata McGraw Hill Education Private Limited, 7 West Patel Nagar, New Delhi 110 008 Copyright © 2012 by Tata McGraw Hill Education Private Limited No part of this publication may be reproduced or distributed in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise or stored in a database or retrieval system without the prior written permission of the publishers. The program listings (if any) may be entered, stored and executed in a computer system, but they may not be reproduced for publication. This edition can be exported from India only by the publishers, Tata McGraw Hill Education Private Limited. ISBN 13: 978-0-07-070720-7 ISBN 10: 0-07-070720-0 Vice President and Managing Director—Asia-Pacific Region: Ajay Shukla Publishing Manager—Professional: Vibhor Kataria Sr. Copy Editor: Neha Sharma Manager—Production: Sohan Gaur Asst. General Manager—Sales and Business Development—Professional: S Girish Asst. Product Manager—Business and General Reference: Priyanka Goel General Manager—Production: Rajender P Ghansela Manager—Production: Reji Kumar Information contained in this work has been obtained by Tata McGraw Hill, from sources believed to be reliable. However, neither Tata McGraw Hill nor its authors guarantee the accuracy or completeness of any information published herein, and neither Tata McGraw Hill nor its authors shall be responsible for any errors, omissions, or damages arising out of use of this information. This work is published with the understanding that Tata McGraw Hill and its authors are supplying information but are not attempting to render engineering or other professional services. If such services are required, the assistance of an appropriate professional should be sought. Typeset at Script Makers, A1-B, DDA Market, Paschim Vihar, New Delhi 110 063 and printed at Rajkamal Electric Press, Plot No.2, Phase IV, HSIIDC, Kundli, Sonepat, Haryana - 131028 Cover Printer: Rajkamal Electric Press Cover Designer: Mukul Khattar RZZQCRLHRYABR PREFACE “My life story should be a confidence booster for every average person in the world so that he or she can indeed make a difference at least in a small way to this world.” (Narayana Murthy, Farewell speech at his last AGM, Infosys, 2011). When I went to Harvard in 1975 to work with David McClelland to learn his work on Psychosocial Maturity, and adapt it to India, most Americans I had met, did n