Employee Training & Development

Employee Training and Development This page intentionally left blank Employee Training and Development Seventh Edition Raymond A. Noe The Ohio State University EMPLOYEE TRAINING AND DEVELOPMENT, SEVENTH EDITION Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright © 2017 by McGraw-Hill Education. All rights reserved. Printed in the United States of America. Previous editions © 2013, 2010, and 2008. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw-Hill Education, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 0 DOC/DOC 1 0 9 8 7 6 ISBN 978-0-07-811285-0 MHID 0-07-811285-0 Senior Vice President, Products & Markets: Kurt L. Strand Vice President, General Manager, Products & Markets: Marty Lange Vice President, Content Design & Delivery: Kimberly Meriwether David Managing Director: Susan Gouijnstook Director: Michael Ablassmeir Brand Manager: Laura Hurst Spell/Anke Weekes Director, Product Development: Rose Koos Product Developer: Laura Hurst Spell Marketing Manager: Michael Gedatus Director of Digital Content: Sankha Basu Director, Content Design & Delivery: Linda Avenarius Program Manager: Faye M. Herrig Content Project Managers: Jessica Portz, Evan Roberts, Karen Jozefowicz Buyer: Susan K. Culbertson Content Licensing Specialists: DeAnna Dausener Cover Image: From left to right: © Frederic Cirou/PhotoAlto/Corbis; Sam Edwards/Getty Images; Ingram Publishing, Purestock/Superstock; © John Lee/Blend Images LLC; © Frederic Cirou/PhotoAlto/Corbis Compositor: Lumina Datamatics, Inc. Printer: R. R. Donnelley All credits appearing on page or at the end of the book are considered to be an extension of the copyright page. Library of Congress Cataloging-in-Publication Data Noe, Raymond A., author. Employee training and development / Raymond A. Noe, The Ohio State University. -- Seventh edition. pages cm ISBN 978-0-07-811285-0 (acid-free paper) 1. Employees--Training of. I. Title. HF5549.5.T7N59 2016 658.3’124--dc23 2015027006 The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-Hill Education does not guarantee the accuracy of the i­nformation presented at these sites. mheducation.com/highered This book is dedicated to family, friends, colleagues, and all of the current and past hard-working people at McGraw-Hill who have supported and contributed to making seven editions of this book possible. Preface Traditionally, training and development were not viewed as activities that could help companies create “value” and successfully deal with competitive challenges. Today, that view has changed. Companies that use innovative training and development practices are likely to report better financial performance than their competitors that do not. Training and development also help a company develop the human capital needed to meet competitive challenges. Many companies now recognize that learning through training, development, and knowledge management helps employees strengthen or increase their skills in order to improve or make new products, generate new and innovative ideas, and provide highquality customer service. Also, development activities and career management are needed to prepare employees for managerial and leadership positions and to attract, motivate, and retain talented employees at all levels and in all jobs. An emphasis on learning through training, develo