E-Book Overview
Covers quality management. Available on BookBoon but you have to make an account.
E-Book Content
Quality Management Graeme Knowles
Download free books at
Graeme Knowles
Quality Management
Download free eBooks at bookboon.com
2
Quality Management © 2011 Graeme Knowles & bookboon.com ISBN 978-87-7681-875-3
Download free eBooks at bookboon.com
3
Quality Management
Contents
Contents 1 Introduction
9
2
Background and History
10
2.1
Definition of Quality
10
2.2
Understanding Quality Management
11
2.3
Development of Quality Thinking
12
2.4 Summary
17
3
18
Why Quality Management?
3.1 Introduction
18
3.2
What is Wrong with Traditional Approaches?
18
3.3
Tangible Benefits
21
3.4
Intangible Benefits
28
3.5
Summary and impact
28
4 The Contribution of Dr. W. Edwards Deming
30
4.1 Introduction
30
4.2
The 14 Points
30
4.3
The Deadly Diseases
33
Potential
for exploration
ENGINEERS, UNIVERSITY GRADUATES & SALES PROFESSIONALS Junior and experienced F/M Total will hire 10,000 people in 2013. Why not you? Are you looking for work in process, electrical or other types of engineering, R&D, sales & marketing or support professions such as information technology? We’re interested in your skills. Join an international leader in the oil, gas and chemical industry by applying at More than 600 job openings are now online!
Potential
for development
Download free eBooks at bookboon.com
4
Click on the ad to read more
Copyright : Total/Corbis
www.careers.total.com
Quality Management 4.4
Contents
The System of Profound Knowledge (SoPK)
35
4.5 Summary
37
5
Standards and Models
38
5.1
Why Do we Need Standards and Models?
38
5.2
ISO 9000 Series Standards
38
5.3
Self- Assessment Models of Quality
43
6 Customers
51
6.1 Introduction
51
6.2
Customers and Quality: The Myths
51
6.3
Internal and External Customers
55
6.4
Requirements Gathering and Value Analysis
55
6.5 Summary
58
7
59
Leadership in Quality Management
7.1 Introduction
59
7.2
Principles of Leadership for Quality
60
7.3
Leadership Decision Making
69
7.4
Summary and impact
79
8
Strategic Quality Management
80
8.1 Introduction
80
www.sylvania.com
We do not reinvent the wheel we reinvent light. Fascinating lighting offers an infinite spectrum of possibilities: Innovative technologies and new markets provide both opportunities and challenges. An environment in which your expertise is in high demand. Enjoy the supportive working atmosphere within our global group and benefit from international career paths. Implement sustainable ideas in close cooperation with other specialists and contribute to influencing our future. Come and join us in reinventing light every day.
Light is OSRAM
Download free eBooks at bookboon.com
5
Click on the ad to read more
Quality Management
Co