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PROJECT MANAGEMENT 2.0 LEVERAGING TOOLS, DISTRIBUTED COLLABORATION, AND METRICS FOR PROJECT SUCCESS
Harold Kerzner
Cover images: Gold Guy Workgroup © Fotolia/Scott Maxwell; Brushed Metal Plate © iStock.com/Zeffss1 Cover design: C. Wallace This book is printed on acid-free paper. Copyright © 2015 by International Institute for Learning, Inc., New York, New York. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with the respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor the author shall be liable for damages arising herefrom. For general information about our other products and services, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002. Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com. Library of Congress Cataloging-in-Publication Data: ISBN 978-1-118-99125-1 (pbk); ISBN 978-1-118-99128-2 (epdf); ISBN 978-1-119-00028-0 (epub); ISBN 978-1-119-02004-2 (WOL) Printed in the United States of America 10 9 8 7 6 5 4 3 2 1
DEDICATION To my wife, Jo Ellyn, for her encouragement to continue writing project management books, her patience with my travel schedule, and, most important, her everlasting love.
CONTENTS PREFACE
ACKNOWLEDGMENT FOREWORD
2.7 PROJECT MANAGER’S TOOL BOX 33 2.8 NEED FOR CONTINUOUS IMPROVEMENT 2.9 CONCLUSIONS 34
ix xi
DISCUSSION QUESTIONS
xiii
WHY THIS STORY MAKES SENSE xiv THROUGH THE LOOKING GLASS AT A CHAOTIC FUTURE IS IT HALF EMPTY OR HALF FULL OR JUST PLAIN COMPLICATED? xvi SO WHAT DOES ALL THIS MEAN TO YOU? xvii
CHAPTER 1 PROJECT MANAGEMENT 2.0
xiv
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1.0 1.1 1.2 1.3 1.4 1.5
INTRODUCTION: CHANGING TIMES 1 CHARACTERISTICS OF PM 1.0 1 OTHER CRITICAL ISSUES WITH PM 1.0 2 PROJECT MANAGEMENT 2.0 4 CRITICISM OF PM 2.0 7 PROJECT MANAGEMENT 2.0 : TECHNOLOGICAL BLESSING OR CURSE? 7 1.6 POLICING PM 2.0 12 1.7 WORKING WITH STAKEHOLDERS IN PM 2.0 13 Today’s View of Stakeholder Relations Management 14 Need for Meaningful Information 15 All That Glitters Is Not Gold 15 1